Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



424 posts

Ultimate Geek
+1 received by user: 16

Trusted
Spark NZ
Subscriber

Topic # 39922 21-Aug-2009 15:30 Send private message

I have had a number of customers who have moved onto the XT network from the CDMA network that are now unable to access their SNAP email. These same customers had no problems syncing their email via the CDMA network or the Vodafone GSM/WCDMA network.

What I have found is that SNAP have blocked access to their email platform from the XT IP Address ranges.

Even if a SNAP customer uses another SMTP server for ending email, SNAP still block this as IPaddress validation back to SNAP is part of the SMTP verification.

An email from an XT customer clearly states that "Snap have insisted that they will not be granting access for anyone who uses the XT Network".

I strongly believe that this is a mis-communication between an over zealous call centre person at SNAP and their customer.

My research indicates that there is only one other NZ ISP also blocking XT access for their customers.

If there is anyone out there who can help it would be appreciated.

Neal




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

Create new topic
742 posts

Ultimate Geek
+1 received by user: 177

Trusted
Snap Internet

  Reply # 251210 28-Aug-2009 09:26 Send private message

Hi Neal,

As I'm sure you are aware, a tech has contacted you off forum in an effort to correct this. I'm sure you and your customers will have resolution shortly.

Cheers,
Ralph




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





424 posts

Ultimate Geek
+1 received by user: 16

Trusted
Spark NZ
Subscriber

  Reply # 251218 28-Aug-2009 09:51 Send private message

Yes, Thank you.

Bill has been very helpful.

A win for both XT and SNAP customers.

Neal




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.