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423 posts

Ultimate Geek
+1 received by user: 15

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Spark NZ
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Topic # 39922 21-Aug-2009 15:30 Send private message

I have had a number of customers who have moved onto the XT network from the CDMA network that are now unable to access their SNAP email. These same customers had no problems syncing their email via the CDMA network or the Vodafone GSM/WCDMA network.

What I have found is that SNAP have blocked access to their email platform from the XT IP Address ranges.

Even if a SNAP customer uses another SMTP server for ending email, SNAP still block this as IPaddress validation back to SNAP is part of the SMTP verification.

An email from an XT customer clearly states that "Snap have insisted that they will not be granting access for anyone who uses the XT Network".

I strongly believe that this is a mis-communication between an over zealous call centre person at SNAP and their customer.

My research indicates that there is only one other NZ ISP also blocking XT access for their customers.

If there is anyone out there who can help it would be appreciated.

Neal




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699 posts

Ultimate Geek
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Snap Internet

  Reply # 251210 28-Aug-2009 09:26 Send private message

Hi Neal,

As I'm sure you are aware, a tech has contacted you off forum in an effort to correct this. I'm sure you and your customers will have resolution shortly.

Cheers,
Ralph




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423 posts

Ultimate Geek
+1 received by user: 15

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Spark NZ
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  Reply # 251218 28-Aug-2009 09:51 Send private message

Yes, Thank you.

Bill has been very helpful.

A win for both XT and SNAP customers.

Neal




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

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