For the past four years (at least) I have been suffering very random DSL disconnects that nobody including 2 ISPs and supposedly mulitple technicians have been able to solve.
The timing of the disconnects can be very random but usually happens in the evening. When logging into my router the connection speed will show as 0 kbps up and down. Often enough it still shows me as connected and having an external IP address assigned but still 0 kbps sync rate.
One thing that has made it very frustrating is that I can go for weeks without the connection dropping at all but when it does starting happening it is very frequent often to the point of the connection dropping within 5 seconds of it reconnecting. This will often go on for hours making the internet unusable. Today I have probably have about 5 minutes uptime since 12pm.
Now I have been through all the usual troubleshooting steps, I have paid to have the wiring within the house replaced, I have been through 5 or 6 different modems and technicians have been sent to the exchange on multiple occasions. I have had interleaving switched on and off multiple times and well as been moved to a different port. But it still keep happening.
Snap have been very good but I get the feeling that they are very limited to what the guys from Chorus will do. For example the last time they requested a technician to look at things, the guy saw interleaving had been turned off and decided that was the issue and wouldn't take it any further.
Previous to Snap, I was with Orcon and the best solution they had was for me to move to a different house, obviously I didn't take kindly to that stupid suggestion.
I have now hit the limit of my paitience and just want something done about this mess, trying to live without a reliable internet connection is just a nightmare.
Oddly, today for the first time I caught something while I had the connection stats window in the router open, it happened just as the connection dropped and lasted all of 2 seconds, but luckily I was able to hit the print screen key. See below...