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623 posts

Ultimate Geek
+1 received by user: 11


  Reply # 605520 5-Apr-2012 09:23 Send private message

Something has been changed and the issues I had experienced are no longer an issue.

Cudos to Snap!

1652 posts

Uber Geek
+1 received by user: 162


  Reply # 605600 5-Apr-2012 11:04 Send private message

nzkiwiman: Something has been changed and the issues I had experienced are no longer an issue.

Cudos to Snap!


+1 

202 posts

Master Geek


  Reply # 608034 11-Apr-2012 21:34 Send private message

Youtube is in tortoise mode for me tonight.

Getting a nice 60KB/s transfer speed.

Any body ells?

7080 posts

Uber Geek
+1 received by user: 817

Trusted
Subscriber

  Reply # 608035 11-Apr-2012 21:36 Send private message

Last two days+ have been crap here.

332 posts

Ultimate Geek
+1 received by user: 21


  Reply # 608038 11-Apr-2012 21:46 Send private message

Sigh. Come on Snap... I was just starting to enjoy 720p.
Videos that are already cached are lightning fast... but it's really struggling with unpopular videos tonight.




Toys:  Samsung Galaxy S4 (Telecom), iPad 4, Roku, Apple TV, iPod Touch 4, Dell Inspiron 17R SE, Sony 40CX520, TiVo x2, Snap ADSL.

108 posts

Master Geek
+1 received by user: 12


  Reply # 608044 11-Apr-2012 21:52 Send private message

Things got even better a week ago - 720p streams fine and now that I am on VDSL 1080p loads even quicker too

 

623 posts

Ultimate Geek
+1 received by user: 11


  Reply # 608180 12-Apr-2012 12:10 Send private message

Must say that my experience last night on the three videos I watched (360p) was poor (not terrible, but poor) compared to previous weeks. General buffering times was longer than the video, and in two of the three videos I had to refresh the page (Chrome) to get things working again.

623 posts

Ultimate Geek
+1 received by user: 11


  Reply # 609214 14-Apr-2012 11:07 Send private message

Oh snap!
What went wrong last night, performance on YT was very very poor.

I only watched one video (1m, 20second) and it buffered for over 12 minutes.

7080 posts

Uber Geek
+1 received by user: 817

Trusted
Subscriber

  Reply # 609219 14-Apr-2012 11:19 Send private message

This is getting beyond a joke, cmon and get it sorted, it's been months!

If you aren't capable of fixing it, get some outside help.

2391 posts

Uber Geek
+1 received by user: 292
Inactive user


  Reply # 609230 14-Apr-2012 11:40 Send private message

I am canceling my google addon again because its part of the problem.

My youtube videos play fine via my vpn in 720p.

647 posts

Ultimate Geek
+1 received by user: 121

Trusted
Snap Internet

  Reply # 609237 14-Apr-2012 12:06 Send private message

Hi All,

We have checked with our NOC and it looks like some of you may be on a test subnet used when troubleshooting YouTube Issues. We have now removed this (as of 11:45 this morning) so can you let us know if this improves your experience? - If you check your accounts later on we will make sure you are looked after :)

Also @BraaiGuy, our add-on is purely based on accounting, what using a VPN will do is pull your Youtube data from another source which won’t be recognised by our IP Accounting, but hopefully it should all be good now, let me know how you go without the VPN now.

Thanks




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



7080 posts

Uber Geek
+1 received by user: 817

Trusted
Subscriber

  Reply # 609241 14-Apr-2012 12:14 Send private message

LOL WOW! Unbelievable, what a difference. I am not even a SNAP customer, so I am not sure how that change you made affects me, but it's the best I have seen YouTube for a while.

99 posts

Master Geek
+1 received by user: 1


  Reply # 609351 14-Apr-2012 17:33 Send private message

RalphFromSnap: Hi All,

We have checked with our NOC and it looks like some of you may be on a test subnet used when troubleshooting YouTube Issues. We have now removed this (as of 11:45 this morning) so can you let us know if this improves your experience? 


Well, I've only checked once so  far, but I was able to skip through a video playing in 1080p (as in "click randomly in the progress bar") which I was never successfully able to do before with HD videos, and the grey line was well ahead of the playback which is unusual too.

However, before I get too excited, I will check back around 7-8pm or at some other notoriously slow time of day. 

214 posts

Master Geek
Inactive user


  Reply # 609419 14-Apr-2012 21:26 Send private message

the speed is still disgustingly slow time to change isp's

6 min video on 360p 4 mins to fully get the content.

105 posts

Master Geek


  Reply # 609438 14-Apr-2012 22:33 Send private message

AviZ: the speed is still disgustingly slow time to change isp's

6 min video on 360p 4 mins to fully get the content.


Honestly if its a 6 minute video 4 minutes is still fine? You wont buffer at that speed - I know that the Google CDN will only download at the speed it has to so i dont really see an issue with that.

frizianz: 
- Youtube will only download the video at the speed that it requires instead of bursting to 20Mbit and finishing the 5 minute long video in a matter of seconds it will download at say 10mbit. What this basically means is that you can serve twice the users on half the bandwidth, because seriously why waste the bandwidth if you don't need to? 
 

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