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34 posts

Geek


  Reply # 622659 10-May-2012 08:46 Send private message

McGee:



That would actually be funny if it wasn't for the fact that a 4 minute video is taking more than 20 minutes to buffer!!! Yell

200 posts

Master Geek


  Reply # 622661 10-May-2012 08:48 Send private message

SiliconAudio: 


That would actually be funny if it wasn't for the fact that a 4 minute video is taking more than 20 minutes to buffer!!! Yell



 

Got some examples ?

34 posts

Geek


  Reply # 622672 10-May-2012 09:00 Send private message

McGee:
SiliconAudio: 


That would actually be funny if it wasn't for the fact that a 4 minute video is taking more than 20 minutes to buffer!!! Yell



 

Got some examples ?


At home, my router connects at 12 Mbps.  At work, the router connects at about 10 Mbps - both ADSL.  Home=Snap, Work=Telecom.

This video at 720p takes about 1:08 to fully buffer on Telecom, which is similar to what I was seeing on Xnet.  On Snap, I gave up after about 20 minutes and only a fraction had buffered.

I use Youtube a lot to listen to music that's a bit different and used to enjoy it.  Now I can't, my fun has gone.  I'm so regretful about moving to Snap and will be seeing if I can move back to Xnet, because Snap is utter crap for the stuff I do.  I'm feeling duped.

I'm at work now, and this video may have cached from my attempts at home, but just look for more of the Fink Meter Sessies and try them at 720p.

200 posts

Master Geek


  Reply # 622674 10-May-2012 09:07 Send private message

I just tested that video at home and it burst loads 1/4 first fine and didn't have any issues. 
If I skip through the video it bursts again a chunk then trickel loads which is fine.

What DNS servers are you using ? 

34 posts

Geek


  Reply # 622686 10-May-2012 09:24 Send private message

McGee: What DNS servers are you using ? 

202.37.101.1 & 202.37.101.2 as set by Snap's DHCP server.

200 posts

Master Geek


  Reply # 622881 10-May-2012 14:16 Send private message

I tried a few of their videos to get a rough benchmark. 
Most of them had less than 50,000 views. 

Performance seemed to be normal though. 




Can you do this on yours to see what speed they are loading at ?



737 posts

Ultimate Geek
+1 received by user: 171

Trusted
Snap Internet

  Reply # 622888 10-May-2012 14:47 Send private message

Hey Guys,

If you are still experiencing these issues, could you please send through your modem model and model number to [email protected]

Cheers




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



214 posts

Master Geek
Inactive user


  Reply # 623081 10-May-2012 18:17 Send private message






same viedo on highest video setting, buffers here

200 posts

Master Geek


  Reply # 623091 10-May-2012 18:28 Send private message

Speed test and youtube have nothing to do with each other. 

What speed is the video loading at ?

34 posts

Geek


  Reply # 623098 10-May-2012 18:35 Send private message

OK, so I get home from work just now and try again and those videos are working great!  So why was this so bad yesterday and so good today?  I don't know the answer to that, but I think I should see what happens over the next few days before I throw my toys out of the cot.

Thanks for all the help folks - I will report back over the next few days.

EDIT: Here's the speed image



Ignore the dropped frames, that's the poor video card in my laptop.

214 posts

Master Geek
Inactive user


  Reply # 623105 10-May-2012 18:42 Send private message


200 posts

Master Geek


  Reply # 623108 10-May-2012 18:45 Send private message

What's the peaks at, Doesn't help if you take the screen shot at 0 ?

214 posts

Master Geek
Inactive user


  Reply # 623118 10-May-2012 18:55 Send private message

[url=]http://screencast.com/t/od9TmqFw0q[/url] screen cast of about a minute

202 posts

Master Geek


  Reply # 623276 10-May-2012 22:51 Send private message

Wow that is really slow, in fact hardly moving.

214 posts

Master Geek
Inactive user


  Reply # 623280 10-May-2012 22:54 Send private message

and thats on 1080p

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