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202 posts

Master Geek


  Reply # 574452 28-Jan-2012 19:12 Send private message

Yea hope this can get sorted out soon.

214 posts

Master Geek
Inactive user


  Reply # 574460 28-Jan-2012 19:52 Send private message

Napster: Yea hope this can get sorted out soon.


why? snap say theres nothing that they can do...

332 posts

Ultimate Geek
+1 received by user: 21


  Reply # 574531 29-Jan-2012 05:35 Send private message

AviZ:
Napster: Yea hope this can get sorted out soon.


why? snap say theres nothing that they can do...


If I was Snap and I had customers complaining to me, I would be passing those concerns on to YouTube.  I asked Snap if they would and got this reply

  In regards feedback to YouTube/Google and their services, we do escalate these types of issues to our Network Operations Team, whom, are aware of any feedback Snap receives regarding performance issues.

When there know/proven faults, they get escalated and channelled through to the given provider. 




Toys:  Samsung Galaxy S4 (Telecom), iPad 4, Roku, Apple TV, iPod Touch 4, Dell Inspiron 17R SE, Sony 40CX520, TiVo x2, Snap ADSL.

105 posts

Master Geek


  Reply # 574809 30-Jan-2012 08:18 Send private message

GeoffisPure:
So my question is now...  do people with the All You Can Eat package use the CDN server too?  Or if I drop the AYCE package might my YouTube experience improve?


I think everyone is missing the point, we just seem to be going around in circles.

A few things:

- Disabling the AYCE Package wont have any effect as its purely accounting. Selection of CDN server is sorted by DNS.
- The Cache is owned and operated by Google. They fact that it is sitting in Snap's network is just a plus.
- Youtube will only download the video at the speed that it requires instead of bursting to 20Mbit and finishing the 5 minute long video in a matter of seconds it will download at say 10mbit. What this basically means is that you can serve twice the users on half the bandwidth, because seriously why waste the bandwidth if you don't need to?
- This is a very isolated issue, I've never had any issues on either of my multiple Snap Connections as well as my friends who are on Snap also. I'd stress that it is something else effecting it as it is isolated and most are having no issues. I'd suggest you look at other factors as I do not believe it is something to do with the physical cache itself.

My 2c. 

332 posts

Ultimate Geek
+1 received by user: 21


  Reply # 574972 30-Jan-2012 15:45 Send private message

Well, thanks for your 2 cents but I have a few of my own

- Regardless of who owns the server, the fact is that in the past two weeks only, I can not view YouTube videos without buffering, even on the lowest quality setting
- This problem does not occur with other ISPs
- Whether it's isolated is questionable, as at least 3 people in this thread are complaining and you are the first to indicate you're not having problems.
- You say YouTube will only download at the speed required. If this means slower than can be watched at 360p, this is simply unacceptable. In the past videos have downloaded much faster than can be watched.

Anyway, Ralph has been in touch so I hope to sort this out with him/her.




Toys:  Samsung Galaxy S4 (Telecom), iPad 4, Roku, Apple TV, iPod Touch 4, Dell Inspiron 17R SE, Sony 40CX520, TiVo x2, Snap ADSL.

650 posts

Ultimate Geek
+1 received by user: 127

Trusted
Snap Internet

  Reply # 574977 30-Jan-2012 15:54 Send private message

Ralph is a him and his name is Ralph! :)




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



332 posts

Ultimate Geek
+1 received by user: 21


  Reply # 576246 2-Feb-2012 11:33 Send private message

Just thought I'd mention that things seem to be a lot better lately.




Toys:  Samsung Galaxy S4 (Telecom), iPad 4, Roku, Apple TV, iPod Touch 4, Dell Inspiron 17R SE, Sony 40CX520, TiVo x2, Snap ADSL.

650 posts

Ultimate Geek
+1 received by user: 127

Trusted
Snap Internet

  Reply # 576826 3-Feb-2012 14:10 Send private message

Cool, are you all seeing an improvement with performance?




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



18 posts

Geek
+1 received by user: 1


  Reply # 578056 7-Feb-2012 08:01 Send private message

Hi, I joined Snap last week and my youtube speeds are really slow. My girlfriend watches a large amount of you tube to watch videos from her country which is why we switched to Snap with the $2.00 add on.

Last night and for the last few days we have had videos buffering while watching at 240p which is much worse than when we were with Telecom. 

Is this because we have the add on as the rest of the internet seems fast enough??

Anyway modem settings are:

ADSL    

Type Interleave Path   

Status  SHOWTIME  

Data rate(Kbps)

Downstream             16569          Upstream   1272  

Noise Margin                12                                12   

Output power(dBm)  10                                4   

Attenuation(dB)         125                              190

Does this look O.K, I'm not a techie by any means :) And I'm in Warkworth if that makes any difference.

202 posts

Master Geek


  Reply # 578338 7-Feb-2012 18:04 Send private message

Yea still no improvement from what i can see.

214 posts

Master Geek
Inactive user


  Reply # 578342 7-Feb-2012 18:26 Send private message

as i keep saying and always get corrected that the google cache machine is in the datacenter or snap and should preform a hell of alot better.

telecom xt on my android is 3 times as fast

people in this forum seem to think that the cache machine is restricted by google as far as content downloading goes...

this cache should act like its right next to me, lightning fast but no.

105 posts

Master Geek


  Reply # 578353 7-Feb-2012 18:59 Send private message

*facedesk*

You guys are clearly missing the point.

Here is my straight up answer:

There is nothing wrong with the cache. Clearly there are other outside factors influencing the 'slow' youtube.

214 posts

Master Geek
Inactive user


  Reply # 578363 7-Feb-2012 19:17 Send private message

frizianz: *facedesk*

You guys are clearly missing the point.

Here is my straight up answer:

There is nothing wrong with the cache. Clearly there are other outside factors influencing the 'slow' youtube.


enlighten us please.

202 posts

Master Geek


  Reply # 578372 7-Feb-2012 19:26 Send private message

Yea cache is working fine, but getting the content that's not on the cache is slow.

Content coming from cache i avg 2MB/s
Content coming from overseas 200-400KB/s


214 posts

Master Geek
Inactive user


  Reply # 578426 7-Feb-2012 20:55 Send private message

Napster: Yea cache is working fine, but getting the content that's not on the cache is slow.

Content coming from cache i avg 2MB/s
Content coming from overseas 200-400KB/s



right... so i just uploaded a video and wont be on the cache but yet telecom xt is faster than snap wtf?

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