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332 posts

Ultimate Geek
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Topic # 98035 23-Feb-2012 16:11 Send private message

When I first signed up for Snap about 10 months ago it was because at the time, Snap's prices were very competitive.  Now other ISPs have lowered prices or increased caps and it seems that Snap is near the back of the pack in terms of affordability.

So I'm just wondering if Ralph can tell us Snap's pricing policy.  Did it always intend to be cheaper than the others?  Does it review its pricing at regular intervals?  Are there any changes in the pipeline?  :)




Toys:  Samsung Galaxy S4 (Telecom), iPad 4, Roku, Apple TV, iPod Touch 4, Dell Inspiron 17R SE, Sony 40CX520, TiVo x2, Snap ADSL.

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650 posts

Ultimate Geek
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Snap Internet

  Reply # 585794 23-Feb-2012 16:22 Send private message

Hi Geoff,

We constantly review our pricing to remain competitive in the market and to bring value to our customers.

In saying that, we also understand that pricing is a major factor in choosing your ISP.

As it stands, I believe there are a few things under consideration, both in terms of pricing and other services.





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94 posts

Master Geek
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  Reply # 585795 23-Feb-2012 16:26 Send private message

I'm a Snap customer, too, both at home and at work. I'd like to see some pricing that reflects changes in the market over the last 12 months, Slingshot is offering some pretty sharp rates at the moment.

623 posts

Ultimate Geek
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  Reply # 585796 23-Feb-2012 16:29 Send private message

Interested in any possible price decreases (or, what interests me more is cap increases for the same price)
I am in the situation where I want to move out the place I am currently in, but having to resign to a new connection where I get less and paying more doesn't appeal.

I am rather happy with Snaps performance and would rather stay with them .. but other companies that I once overlooked are now in a position to offer larger caps (and also bribe with discounts on other things)

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Ultimate Geek
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Snap Internet

  Reply # 585806 23-Feb-2012 16:48 Send private message

nzkiwiman: 
I am in the situation where I want to move out the place I am currently in, but having to resign to a new connection where I get less and paying more doesn't appeal.



Is there no way you can move your current connection to a new address? Keeping the same plan you are on! Let me know if you want to discuss this and I can have someone contact you.




snap!

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



2391 posts

Uber Geek
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  Reply # 586851 26-Feb-2012 08:13 Send private message

As a Snap customer I have been looking around and there are a few other Naked DSL plans which seem far more competitive to my current plan on Snap. (Basic 10G + additional 25GB) 

Even Slingshot is offering a no cap plan for $90 per month. Tempting 

Hawkes Bay
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  Reply # 586855 26-Feb-2012 08:21 Send private message

So expressing happiness with Snap in the past, and knowing how good their customer service (and technical service delivery is), people are considering giving that up to go to Slingshot?

Uhhhhh wow.

Regards,
Flabbergasted in Hawkes Bay.

BDFL
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  Reply # 586857 26-Feb-2012 08:43 Send private message

tonyhughes: So expressing happiness with Snap in the past, and knowing how good their customer service (and technical service delivery is), people are considering giving that up to go to Slingshot?


Because people want cheap things. Then we get more people talking about the other provider not giving good customer service or having speed problems. But, hey... It's cheaper! 

Like someone who bought something worth a lot here in NZ from DealExtreme for a couple of bucks, then when it didn't work complained "They are so cheap anyway, it makes you wonder how." Didn't think that when ordering, right?

 




647 posts

Ultimate Geek
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  Reply # 586869 26-Feb-2012 09:48 Send private message

The cheap mentality for telecommunications is NZ is really deeply embedded because we were (and still are) being ripped for every dollar they can get.

That said, Snap has amazing customer service. 9 months with Telecom complaining of poor service, disconnections etc and being told it was our router/modem. Swapped to Snap, within 2 months (of active tests from them and us) we found it to be the Chorus line between my house and the cabinet.

Fair (internationally) prices and caps are very important, but don't overlook the benefits of good CSRs!




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  Reply # 586899 26-Feb-2012 11:22 Send private message

who said anything about Slingshot being cheap. its certainly not. but hey its uncapped and thats the point apposed to 30gb from snap for nearly the same price.

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Uber Geek
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Microsoft NZ

  Reply # 586904 26-Feb-2012 11:56 Send private message

any comments from anyone on VDSL2, is it worth the extra money? Do you really get at least 2x the speed??

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Master Geek


  Reply # 587129 26-Feb-2012 23:00 Send private message

nathan: any comments from anyone on VDSL2, is it worth the extra money? Do you really get at least 2x the speed??

I personally dont have VDSL but i know a few people who do with snap. They are getting 35mbit+

I personally think thats worth it 

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Uber Geek
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Microsoft NZ

  Reply # 587137 26-Feb-2012 23:11 Send private message

yeah I'm on SNAP too, in Auckland CBD, about 20m away from VDSL cabinet, so seriously considering migrating from ADSL2 to VDSL

any ideas what they are getting for upload?



332 posts

Ultimate Geek
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  Reply # 587143 26-Feb-2012 23:24 Send private message

tonyhughes: So expressing happiness with Snap in the past, and knowing how good their customer service (and technical service delivery is), people are considering giving that up to go to Slingshot?

Uhhhhh wow.

Regards,
Flabbergasted in Hawkes Bay.


I don't think you're being very fair.  Snap used to be one of the cheapest - now it's not.  If Snap decide they don't care to be the cheapest anymore, that's fine, but it's logical that some of those who signed up when it was would turn away.  No one is denying that Snap's customer service is good, but for some people price/caps are a bigger priority. 

Regards,
Rational in Manawatu :P




Toys:  Samsung Galaxy S4 (Telecom), iPad 4, Roku, Apple TV, iPod Touch 4, Dell Inspiron 17R SE, Sony 40CX520, TiVo x2, Snap ADSL.

457 posts

Ultimate Geek
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  Reply # 587155 27-Feb-2012 00:26 Send private message

Snap are an interesting company and when they first started out I did consider joining them but decided otherwise for small reasons.

With VDSL2 being offered it is once again becoming tempting to join however, To match the cap I currently get with Vodafone (Which is already becoming too small very quickly) it would cost me another $40 with Snap, Unlimited YouTube for $5 would be a nice but as my current data Usage has little YouTube Data in it that would do little to stem the problem.

$50 a month extra for VDSL2 while I do consider it to be a little on the expensive side could be workable, However the extra $40 to match my current data before I even look at purchasing extra to compensate for the increased speeds makes it unworkable for me.

While VDSL is not as widely available as I would have hoped there currently better alternatives available, And short of that I may end up switching to Slingshot or even a dual line setup.

623 posts

Ultimate Geek
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  Reply # 587309 27-Feb-2012 12:38 Send private message

RalphFromSnap:
nzkiwiman: 
I am in the situation where I want to move out the place I am currently in, but having to resign to a new connection where I get less and paying more doesn't appeal.



Is there no way you can move your current connection to a new address? Keeping the same plan you are on! Let me know if you want to discuss this and I can have someone contact you.


Thanks for that Ralph
At the moment I have ~6 months before I need to do anything but will discus things with the technicians before things change 

 

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