I don't think you're being very fair. Snap used to be one of the cheapest - now it's not. If Snap decide they don't care to be the cheapest anymore, that's fine, but it's logical that some of those who signed up when it was would turn away. No one is denying that Snap's customer service is good, but for some people price/caps are a bigger priority.
However when changing to a cheaper ISP you should still be mentally prepared for the possibility that corners have been cut to achieve that price eg: higher contention/congestion and worse support (less engineers more script readers).