Today's response to the Fast Dormancy query. Vodafone were MUCH faster to respond than Telecom, but only as far as redirecting the question...
Thank you for your website enquiry.
As this stage I am unable to advise you with any information regarding Network Control Fast Dormancy - NCFD.
If you click on the following link you can correspond via email with our Technical staff and who will be able to assist you further:
We'll soon see how their team stacks up against Telecom's response time. ;)
Have you tried calling Vodafone solutions support on 0800921021? they are more like a level 2 support or something. Not sure if that number still works, they used to provide technical support for smartphones as I recall.