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178 posts

Master Geek
+1 received by user: 24


Reply # 580673 13-Feb-2012 09:05 Send private message

So, going back to mid-November (p.73 on this thread) I was having trouble with the security certificate when trying to connect to email. This kind of went away by itself, but now the problem is back. To recap, I get the following message when trying to synch with my Sensation (with standard ROM) with my Xtra email account:

   Security warning
   There are problems with the security certificate for this site.
   This certificate is not from a trusted authority.
   [Continue] [View] [Cancel]

I only get the message when synching the Xtra account – synching with Gmail, or any other type of account (e.g. Facebook, Twitter, LinkedIn, etc.) is fine. If I view the certificate details it says:

   This certificate is not from a trusted authority.
   Issued to:
      Common name: VeriSign Class 3 Public Primary Certification Authority – G5
      Organization: VeriSign Inc.
      Organizational unit: VeriSign Trust Network
   Issued by:
      Common name:
      Organization: VeriSign Inc.
      Organizational unit: VeriSign Class 3 Public Primary Certification Authority
   Validity:
      Issued on: 2006-11-08 13:00:00+1300
      Expires on: 2021-11-08 12:59:59+1300

I wondered whether the blank “common name” in the certificate details is the reason it appears to not be from a “trusted authority”, but that seems too obvious.

At my local suburban Telecom store on the weekend, a guy thought the solution was to delete the Xtra account and add it again. I deleted it but can't add it at all now because I get the warning message as soon as I enter the email address and password.

Can anyone give me a beginners guide to these security certificates? My initial thought was that it’s something at the Telecom end that my phone checks when trying to connect. But if that was the case, surely everybody with an Xtra account would be getting this error. And then, if it’s something at the phone end, why isn’t everyone with the standard ROM getting this error?

Any information or ideas would be gratefully appreciated. BadCam previously suggested resetting the phone. think this will help? I’m prepared to try pretty much anything at this point – my phone has been my primary means of accessing my email for the last few weeks so this is really frustrating.

178 posts

Master Geek
+1 received by user: 24


  Reply # 580765 13-Feb-2012 11:23 Send private message

Just an update to my novella above...

I have got it working by adding the account, then in the Incoming settings I changed the Security type setting from SSL to none. This also changed the Server port number from 995 to 110. I left the Outgoing settings Security type at SSL.

While it does work, I don't feel too comfortable operating with the security type off, so still hoping for some suggestions that will fix this problem.

20 posts

Geek


  Reply # 580876 13-Feb-2012 14:48 Send private message

More of a FYI... I was so excited when I checked for a System Update for the Stock ROM this morning and it went 'beep' one available... thought it was ICS but no.

System Software Update: HTC Twitter Client 6.74mb

Android version: 2.3.4
HTC Sense: 3.0 
Software number: 1.50.781.1  

LOL.

178 posts

Master Geek
+1 received by user: 24


  Reply # 581912 15-Feb-2012 15:58 Send private message

The latest on the security certificate warning message saga - received this from Telecom...

Thank you for your email.

We have discovered an issue with some particular models of phones connecting to Yahoo!Xtra email which is causing the error message you quoted. This has been raised to the Telecom product manager for these phones. The latest update is that the manufacturer will provide an 'over-the-air' firmware update for the HTC Sensation. This means that you won't have to do anything, the update will take care of itself.

We don't have an exact ETA at this time, but in the meantime you can try the following settings. They should work for now:
-Incoming Mail Server: pop3.xtra.co.nz
- Require SSL: NO
- Port: 110

If you have any further enquiries please don't hesitate to reply.

Doesn't this say that everybody with a Sensation and an Xtra email address would be having this problem? And yet Telecom retail store staff knew nothing about it. Either I'm the first person to complain, or someone isn't sending out the technical bulletins...

3897 posts

Uber Geek
+1 received by user: 21

Trusted

  Reply # 581948 15-Feb-2012 16:52 Send private message

I am borrowing a Sensation at the moment but don't use Xtra Mail so can't comment on your problem but have you tried using IMAP instead? I am sure Xtra mail servers support IMAP and that might be a better solution anyway.




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Gigabyte Brix, Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Roku XS media player

Check out my blog at lchiu.blogspot.com

556 posts

Ultimate Geek
+1 received by user: 8


  Reply # 582207 16-Feb-2012 10:02 Send private message

andrew027: The latest on the security certificate warning message saga - received this from Telecom...

Thank you for your email.

We have discovered an issue with some particular models of phones connecting to Yahoo!Xtra email which is causing the error message you quoted. This has been raised to the Telecom product manager for these phones. The latest update is that the manufacturer will provide an 'over-the-air' firmware update for the HTC Sensation. This means that you won't have to do anything, the update will take care of itself.

We don't have an exact ETA at this time, but in the meantime you can try the following settings. They should work for now:
-Incoming Mail Server: pop3.xtra.co.nz
- Require SSL: NO
- Port: 110

If you have any further enquiries please don't hesitate to reply.

Doesn't this say that everybody with a Sensation and an Xtra email address would be having this problem? And yet Telecom retail store staff knew nothing about it. Either I'm the first person to complain, or someone isn't sending out the technical bulletins...


My father-in-law is having this exact issue and has had it on/off since before Christmas. Telecom told him they were aware of the problem, and were working on it but had no time frame. He was getting pretty frustrated, I think it was working again yesterday but it had been a week or so since it had last worked.

556 posts

Ultimate Geek
+1 received by user: 8


  Reply # 582209 16-Feb-2012 10:04 Send private message

I can't find anything regarding ice cream sandwich updates on Telecom XT website, are they going to update their phones? Have they said?

2375 posts

Uber Geek
+1 received by user: 57

Trusted

  Reply # 582615 16-Feb-2012 23:02 Send private message

CutCutCut: I can't find anything regarding ice cream sandwich updates on Telecom XT website, are they going to update their phones? Have they said?


I'd say it is highly unlikely and if it does happen it won't be for many months after the official release.  




Current Devices: HTC One
Old Devices: SGS I9000, HTC Sensation, SGSII I9100, Asus Transformer, Samsung Galaxy S3

Consultant @ProvokeZoo

All comments are my own opinion, and not that of my employer unless explicitly stated.

556 posts

Ultimate Geek
+1 received by user: 8


  Reply # 582641 17-Feb-2012 07:27 Send private message

lokhor:
CutCutCut: I can't find anything regarding ice cream sandwich updates on Telecom XT website, are they going to update their phones? Have they said?


I'd say it is highly unlikely and if it does happen it won't be for many months after the official release.  


Why is that do you think?

3897 posts

Uber Geek
+1 received by user: 21

Trusted

  Reply # 583107 18-Feb-2012 10:06 Send private message

CutCutCut:
lokhor:
CutCutCut: I can't find anything regarding ice cream sandwich updates on Telecom XT website, are they going to update their phones? Have they said?


I'd say it is highly unlikely and if it does happen it won't be for many months after the official release.  


Why is that do you think?


Maybe because of the Telecom customisations? Actually I have been using the Sensation for about a week as a loaner phone and I could only see two Telecom apps on the phone so they are unlikely to be customisations but just additional apps. Unless they are embedded into the ROM, they should not pose a difficulty to getting ICS.

As an aside I am using the Sensation on 2D (I won't go into the reasons why). In the Wellington CBD and burbs I usually see H when I am on 3G and occasionally E (Edge I guess). When I am on H I presume I am on 2D 900 HSPDA. Not entirely sure what is happening when I am on Edge.




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Gigabyte Brix, Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Roku XS media player

Check out my blog at lchiu.blogspot.com

2375 posts

Uber Geek
+1 received by user: 57

Trusted

  Reply # 583322 18-Feb-2012 22:45 Send private message

CutCutCut:
lokhor:
CutCutCut: I can't find anything regarding ice cream sandwich updates on Telecom XT website, are they going to update their phones? Have they said?


I'd say it is highly unlikely and if it does happen it won't be for many months after the official release.  


Why is that do you think?


They take their time when going through their modification and testing process 




Current Devices: HTC One
Old Devices: SGS I9000, HTC Sensation, SGSII I9100, Asus Transformer, Samsung Galaxy S3

Consultant @ProvokeZoo

All comments are my own opinion, and not that of my employer unless explicitly stated.

103 posts

Master Geek

Trusted

  Reply # 587673 28-Feb-2012 08:26 Send private message

This is one of those frowned-upon cross-posts, but I was wondering if any of the hundreds of followers of this thread have a helpful thought for me here:

http://www.geekzone.co.nz/forums.asp?forumid=97&topicid=98208


1032 posts

Uber Geek

Trusted

  Reply # 599528 24-Mar-2012 18:14 Send private message

It's been a few minutes since my last post Father, so here's my confession.

I've updated to a ROM based on the official release that was leaked a week or so back and it seems to be the biz. There are many modded ROMs about the place and a few that are stock so if you want to put ICS on your Sensation now, there's a whole lot of options.

I can honestly say my Sensation has never run better and this combo feels like a good smartphone OS should. Won't bore you all with platitudes and gushing, so I'll simply say that it feels like a completely new phone. Brilliant.

Besides the slickness of the OS, the performance is outstanding. Check out the Vellamo benchie attached.



So it's a no-brainer really.

Cheers,
R2





Galaxy S has gone to its new owner. HTC Sensation has gone to its new
owner. Now using Galaxy S3. Eagerly awaiting release of the Note 3.

Aussie
2179 posts

Uber Geek
+1 received by user: 197

Trusted
Subscriber

  Reply # 599530 24-Mar-2012 18:19 Send private message

ArtooDetoo: It's been a few minutes since my last post Father, so here's my confession.

I've updated to a ROM based on the official release that was leaked a week or so back and it seems to be the biz.


I did the same... Better than new!

135 posts

Master Geek


  Reply # 599532 24-Mar-2012 18:24 Send private message

Which ROM are you using? I had a look on XDA about a week back but most of them were based on releases from other phones. I was going to install the miui b4 but it looks pretty buggy as is.

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