I don't want to root it, just reset it so that it can be set with her Google account as the primary, because at present, I can't even get her account on there at all. Every time I try to add her account. I get either " "can't establish a reliable data connection to server" or "you have no network connection" - this despite being on my home wi-fi with a very strong signal. I know the login details are correct because they access her google account online, but I can't add her account. That's why I want to try resetting the phone, which I also can't find how to do.