Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




13 posts

Geek


Topic # 113151 8-Jan-2013 10:44 Send private message

Is anyone else having fault with office 365 users on xtra?  Only seems to affect outlook, and only when in cached mode.

Its only affecting xtra customers, non xtra customers seem fine.

We have a small handful of office 365 users on xtra broadband that are having issues with connecting and sending emails.

Ive tried talking to xtra support who ran a linetest and then transferred me to the microsoft helpdesk (i got sick of hold music and hung up before anyone answered, i think the call was parked, not transferred at all)

Going to log a ticket with office 365, but it works from anyone non xtra, so doubt they can do anything.

it looks like a routing fault inside the msn network where traffic isnt coming back to xtra customers?


Is there anyone from xtra that is smart to enough to look at the data i can provide to help to resolve this issues with microsoft?  I cant get past the helpdesk filters to level2 without a failed linetest.




Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
24 posts

Geek


Reply # 741478 8-Jan-2013 10:57 Send private message

I too am having issues with Office 365 through XTRA. 2 Customers so far.

Trace route says host can't be found but other ISP's it works fine.

Any ideas?

Infrastructure Geek
3769 posts

Uber Geek
+1 received by user: 111

Trusted
Microsoft NZ
Subscriber

  Reply # 741480 8-Jan-2013 10:59 Send private message

we're having issues with 1 out of 3 users in the same office. this one use is having problems with both outlook and OWA. the other two users appear fine. if the user with the problem attempts to log on with OWA from another machine, it also fails.

which server are the mailboxes located on for your users?




Technical Evangelist
Microsoft NZ
about.me/nzregs
Twitter: @nzregs


24 posts

Geek


  Reply # 741488 8-Jan-2013 11:06 Send private message

Our Server is

https://hkxprd0610.outlook.com/

BDFL
50458 posts

Uber Geek
+1 received by user: 4856

Administrator
Trusted
Geekzone
Subscriber

  Reply # 741494 8-Jan-2013 11:16 Send private message

Make sure your machines have the correct date/time set and correct timezone as well as incorrect timestamps create problem when establishing a SSL connection.

Other than this, it could be a route problem for Telecom. No problems accessing Office 365 here with TelstraClear.

I am moving this to the Telecom forum.




26 posts

Geek


  Reply # 741497 8-Jan-2013 11:17 Send private message

We are also having issues as well on Callplus Fibre which actually Telstra Clear Fibre

Server is hknprd0210.outlook.com on our desktop Outlook and sinprd0610.outlook.com on webmail

Both are not working for a few of us



13 posts

Geek


  Reply # 741502 8-Jan-2013 11:19 Send private message

These 3 are all giving us issues.

HKXPRD0210.Outlook.com
SINPRD0211.Outlook.com
HKXPRD0610.Outlook.com

We've found a forum post in office 365 also.

http://community.office365.com/en-us/forums/148/p/80482/312788.aspx




BDFL
50458 posts

Uber Geek
+1 received by user: 4856

Administrator
Trusted
Geekzone
Subscriber

  Reply # 741503 8-Jan-2013 11:20 Send private message

I have just tried to sync my Windows Phone Office 365 account via Telecom mobile data and it worked fine. It could be something on their fixed structure only?







13 posts

Geek


  Reply # 741507 8-Jan-2013 11:23 Send private message

It only affects webmail on some accounts and all have outlook affected.
phones stay working..

its a weird issue for sure.. but works fine when routing those customers through another isp via a vpn.


BDFL
50458 posts

Uber Geek
+1 received by user: 4856

Administrator
Trusted
Geekzone
Subscriber

  Reply # 741508 8-Jan-2013 11:24 Send private message

Sure, it's a workaround but not a solution and small companies probably don't have the level of knowledge/support to implement it.




24 posts

Geek


  Reply # 741511 8-Jan-2013 11:25 Send private message

Apparently a SingTel Routing issue, being worked on.

Infrastructure Geek
3769 posts

Uber Geek
+1 received by user: 111

Trusted
Microsoft NZ
Subscriber

  Reply # 741516 8-Jan-2013 11:36 Send private message

foxp: We are also having issues as well on Callplus Fibre which actually Telstra Clear Fibre

Server is hknprd0210.outlook.com on our desktop Outlook and sinprd0610.outlook.com on webmail

Both are not working for a few of us


we're on callplus fibre and having issues with powershell and exchange management console.

Callplus uses global gateway for network transit, as does Telecom, so that most likely why its related.  (Telstraclear is just the line provider)




Technical Evangelist
Microsoft NZ
about.me/nzregs
Twitter: @nzregs


Infrastructure Geek
3769 posts

Uber Geek
+1 received by user: 111

Trusted
Microsoft NZ
Subscriber

  Reply # 741519 8-Jan-2013 11:42 Send private message

vonfluffy: It only affects webmail on some accounts and all have outlook affected.
phones stay working..

its a weird issue for sure.. but works fine when routing those customers through another isp via a vpn.



that's because the client access front end servers may differ depending on which role you are accessing - OWA, Outlook Anywhere, ActiveSync etc.  The users may be connecting via different front end OWA servers, but all via the same Outlook Anywhere server.  If it is a routing issue, it may only be affecting routing to some of the potentially hundreds of front end servers..




Technical Evangelist
Microsoft NZ
about.me/nzregs
Twitter: @nzregs


27 posts

Geek

Subscriber

  Reply # 741521 8-Jan-2013 11:45 Send private message

We also use CallPlus for our company and are experiencing severe speed issues to Office365 and Microsoft CRM Online.

A contact at MS told me they were going to procure dedicated bandwidth to NZ to improve the speeds for NZ to Microsoft Hosted Services sometime in early 2013. Sounds like its gotten worse not better.

256 posts

Ultimate Geek
+1 received by user: 17

Subscriber

  Reply # 741522 8-Jan-2013 11:46 Send private message

I've been having major issues with Office 365 for the last few days.  Outlook only intermittently connects to the server and portal.microsoftonline.com is incredibly slow and/or times out.

190 posts

Master Geek
+1 received by user: 1

Subscriber

  Reply # 741525 8-Jan-2013 11:48 Send private message

We've had a case open with Microsoft since Monday morning - they are aware of it and we have several hundred users affected.

We go via Vocus so it's not Telecom only.

 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Police Camera Van Disguise
Created by Reanalyse, last reply by oxnsox on 19-Dec-2014 21:59 (26 replies)
Pages... 2


Has Spark (Telecom) locked their iphone 6 ?
Created by anewguy2014, last reply by michaelmurfy on 17-Dec-2014 14:32 (25 replies)
Pages... 2


forgot how to unlock a car door
Created by joker97, last reply by joker97 on 19-Dec-2014 19:10 (49 replies)
Pages... 2 3 4


In defence of cats
Created by Rikkitic, last reply by DarthKermit on 17-Dec-2014 15:40 (68 replies)
Pages... 3 4 5


Slaughter of Innocents
Created by networkn, last reply by networkn on 19-Dec-2014 17:46 (64 replies)
Pages... 3 4 5


Lightbox launches on PlayStation 4
Created by freitasm, last reply by sultanoswing on 19-Dec-2014 20:56 (39 replies)
Pages... 2 3


How is iParcel these days?
Created by peejayw, last reply by surfisup1000 on 18-Dec-2014 21:45 (19 replies)
Pages... 2


Spray Foam Insulation
Created by AACTech, last reply by timbosan on 19-Dec-2014 16:58 (36 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.