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Topic # 114566 23-Feb-2013 17:30 Send private message

I'm seeing something odd with the Powershop electricity pricing. 

My main residence can buy power for (about) 26-27 cents a "unit" (a unit is 1kwh, I think). 

I recently added a second address to my account...and the price offered there is almost 33 cents / unit. 

I'm wondering why the power at my second address is over 20% more expensive than at my first address. The two buildings are in the same suburb though at opposite ends. 

Has anyone else seen this? 

I've sent them an email asking why the huge difference in price. I'll get an answer sometime next week, I guess. 






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  Reply # 768228 23-Feb-2013 17:34 Send private message

There's a long discussion about Powershop here and you will find there's a page where you can see the price composition for each property.

Also there's a good explanation by Ari (Powershop CEO) about prices in 2012. I suggest you read the discussion in single page and search for "deepthought"






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  Reply # 768230 23-Feb-2013 17:39 Send private message

Thanks, Mauricio. Much appreciated. 

I hope I found out why they are charging the same customer two different prices. 

Update: OK...it looks like they review the account after the first month, then adjust the prices offered based on your usage profile (low or high). 

whacking new users with high unit prices seems dumb.....You'd think you'd offer them high-user prices and make a big deal out of a "joining credit" that effectively covers the difference until you work out whether they are low or high users. That way, you get to keep the high users...and the low users get to decide whether their needs are being met or not. 

The way they do it now, they risk burning off all users - low and high - as they have made no effort to explain what's going on. 







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