Join us in Wellington 4th December and Auckland 27th November
Want to help us test an ads-free Geekzone? Register for webpass now

Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

43 posts

+1 received by user: 1

Topic # 114587 24-Feb-2013 18:14 Send private message quote this post

Hi, I've just purchased a new Denon AVR-1713 receiver and the USB and network ports seem to be disabled. The network settings are greyed out in the menu and the network switch doesn't light up when the receiver is connected.

I've been back to Harvey Norman and the one in the shop was the same, USB and network didn't work at all. I've tried everything I can think of, different network cables (lots), different network switch etc but still no luck. It's almost like these features have been disabled in the firmware. I've sent an email to Denon NZ (well but thought I'd see if anyone else had any issues.

Just wondering if anyone else has one of these and does it work properly?

Any help would be appreciated.

Watch this topic Create new topic
2609 posts

Uber Geek
+1 received by user: 179


  Reply # 768581 24-Feb-2013 19:50 Send private message quote this post

The receivers will be taken out of their box by the importer, upgraded with the latest firmware / NZ plug popped in the box. Maybe the person doing it failed to complete the upgrade process fully?
I'd try a micro processor reset and see if that helps. It should take a few seconds to do, and it may fix the issue?

43 posts

+1 received by user: 1

  Reply # 768654 24-Feb-2013 22:48 Send private message quote this post

Thanks. I did try the micro processor reset and a network reset but the network and USB still don't work. It almost seems like the firmware wasn't installed properly or the incorrect firmware was installed as under the Settings -> Information -> Firmware menu it is just blank. 

Watch this topic Create new topic

Twitter & Pushbullet »
Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Follow us to receive updates on your mobile device or browser via Pushbullet:

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.