Hi there

I was wondering if somebody at Telecom, can investigate?

Since we got the 500gb Telecom account activated, we have had a few issues, some of them are bigger than others.

I would like somebody from Telecom to look into our speed please.

I have noticed that Downloading speeds are really low, and are even lower then the Slingshot AYCE plan we migrated from.

Normally Downloading from Apple, would be hitting 1.5mb/s, however with Telecom I didn't hit over 350kb/s

Also, we have another problem, some sites are really slow to load, you have to push the enter button on the keyboard about 5 times for the page to load, this is some sites not all. Others are really slow to load, and sometimes they don't load at all you have to refresh all the time.

I have done the following troubleshooting on our line to no Avil
1.Reset the modem
2.Changed the modem
3.Connected PC via ethernet
4. Changed the line filter (Standard phone filter, not a master splitter)
5.Changed Browers
6.Closed everything down

I have also contacted Telecom, the other day and I requested Interleaving to be shut off, and that didn't change anything.

I had assurance, that it would be shut off by midnight that night, and I've had no difference in speed what so ever.

However, I must add that TV from overseas Some 720p stream in beautifully, and overall better then our former AYCE plan,

But downloading speeds, and browsing is below my expectations for now.

I've heard that people who have similar occasions like this, apparently they are found to be on the wrong line profile or something?


I might also add, that the person who pays for the account, is fairly computer illiterate when it comes to Broadband plans, and what is normal speed and what isn't normal speeds. So he makes me sort everything out, when it comes to that.

Can somebody sort this?



 

Thanks