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289 posts

Ultimate Geek
+1 received by user: 8


Topic # 114430 19-Feb-2013 21:03 Send private message

Hi there

I was wondering if somebody at Telecom, can investigate?

Since we got the 500gb Telecom account activated, we have had a few issues, some of them are bigger than others.

I would like somebody from Telecom to look into our speed please.

I have noticed that Downloading speeds are really low, and are even lower then the Slingshot AYCE plan we migrated from.

Normally Downloading from Apple, would be hitting 1.5mb/s, however with Telecom I didn't hit over 350kb/s

Also, we have another problem, some sites are really slow to load, you have to push the enter button on the keyboard about 5 times for the page to load, this is some sites not all. Others are really slow to load, and sometimes they don't load at all you have to refresh all the time.

I have done the following troubleshooting on our line to no Avil
1.Reset the modem
2.Changed the modem
3.Connected PC via ethernet
4. Changed the line filter (Standard phone filter, not a master splitter)
5.Changed Browers
6.Closed everything down

I have also contacted Telecom, the other day and I requested Interleaving to be shut off, and that didn't change anything.

I had assurance, that it would be shut off by midnight that night, and I've had no difference in speed what so ever.

However, I must add that TV from overseas Some 720p stream in beautifully, and overall better then our former AYCE plan,

But downloading speeds, and browsing is below my expectations for now.

I've heard that people who have similar occasions like this, apparently they are found to be on the wrong line profile or something?


I might also add, that the person who pays for the account, is fairly computer illiterate when it comes to Broadband plans, and what is normal speed and what isn't normal speeds. So he makes me sort everything out, when it comes to that.

Can somebody sort this?



 

Thanks

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7746 posts

Uber Geek
+1 received by user: 313

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  Reply # 765987 19-Feb-2013 21:22 Send private message

Are you in Auckland?

There seems to be a peak time issue affecting lots of ISP's for around the last two weeks.

19764 posts

Uber Geek
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Biddle Corp
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  Reply # 765989 19-Feb-2013 21:26 Send private message

You've already got a thread going about this issue that you don't seem to have posted in for a few days.

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=114329

Have you sent Neil any of the information he requested?

Details he requested such as sync stats are part of basic fauly finding. Nobody is going to be able to help you unless you can provide basic information. Starting a new thread is rather pointless because everybody is simply going to ask you the exact same questions they asked you in the other thread - ADSL sync stats are the single most important thing.








289 posts

Ultimate Geek
+1 received by user: 8


  Reply # 766074 19-Feb-2013 23:01 Send private message

sbiddle: You've already got a thread going about this issue that you don't seem to have posted in for a few days.

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=114329

Have you sent Neil any of the information he requested?

Details he requested such as sync stats are part of basic fauly finding. Nobody is going to be able to help you unless you can provide basic information. Starting a new thread is rather pointless because everybody is simply going to ask you the exact same questions they asked you in the other thread - ADSL sync stats are the single most important thing.







Nope I haven't messaged Niel yet. Still getting used to the Telecom side of geekzone, and who's who.

 

I'll get down to sending the info shortly, I just thought I'd give it some time, to see if it corrects itself over time, which obviously hasn't happened yet.

19764 posts

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  Reply # 766161 20-Feb-2013 08:24 Send private message

Even posting your line stats in that other thread would be of help. Without such thing as some basic stats there isn't really anything at all that people can help you with.

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