I signed up for TC broadband; service started 8 November 2011. Was billed every month from 8th to following 7th. Changed ISP; new service started 8 November 2012. I reckon I was with TC for exactly one year.
Now the fun part - I've received a $199 bill for early termination fee. Why? Because my contract date was 14th November 2011 - i.e. it took 6 days from when the service started to when the contract started. So according to TC I terminated 6 days early.
Fair? I don't think so!
Still no answer from the call centre, so I'll hang up now and press "Post new topic"