Mobile data hanging

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wallop

325 posts

Ultimate Geek

Topic # 114489 21-Feb-2013 12:29
Hi Not sure if this is a 2 Degrees problem or Android problem so I threw it in here. Anyway got a Galaxy S3 on the weekend and have set it up for email. The phone is running 4.1.2. When connected to wi-fi the email synchs every 15 minutes, when on mobile data sometimes it synchs sometimes it stops synching. If I do a manual synch it appears to hang. If I disable mobile data and then enable it the email synchs. Any one got any ideas about this? Thanks wallop

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325 posts

Ultimate Geek

Reply # 766974 21-Feb-2013 12:34
One other thing the mobile data arrows at the top of the screen show a H or H+, while sitting at the same location. Also it seems to hang if no mail has come in for 15 - 30 minutes.

joker97

3940 posts

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Reply # 766985 21-Feb-2013 12:38
could be the modem our its settings ie which modem are you running see settings bottom option ie fast dormancy on vs off Apologies for poor typing standards when on Samsung Galaxy S4

johnr

13325 posts

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Vodafone NZ

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Reply # 766991 21-Feb-2013 12:46
Location? Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

wallop

325 posts

Ultimate Geek

Reply # 766994 21-Feb-2013 12:55
I'm in Christchurch. It's happening at work which is in Middleton. I will try it home tonight and see what happens.

johnr

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Vodafone NZ

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Reply # 766995 21-Feb-2013 12:57
Try different locations before changing anything on the handset Systems Engineer Vodafone NZ http://forum.vodafone.co.nz

wallop

325 posts

Ultimate Geek

Reply # 767000 21-Feb-2013 13:02
Can't find a modem option. Reading about fast dormancy that may be it, the H or H+ do disappear from the mobile data symbol.

wallop

325 posts

Ultimate Geek

Reply # 767001 21-Feb-2013 13:03
johnr: Try different locations before changing anything on the handset Will do that tonight. Thanks.

shadybrothers

228 posts

Master Geek

Reply # 767422 22-Feb-2013 09:14
Can't say that i've ever seen H+ in Wellington on 2D this is a slap in the face!

wallop

325 posts

Ultimate Geek

Reply # 768723 25-Feb-2013 09:08
So over the weekend, at home, had the same problems. Also noticed the data signal is switching back and forth from H/H+ to 3G. Tried deleting the email account and recreating but same thing happens, fine on wi-fi, dodgy on mobile data. I'm in Auckland tomorrow and the next day so will see if it is the same when away from Christchurch. Anyone know if there is a email program that will switch mobile data off and on when synching? Would'nt be ideal but it may solve my problem.

wallop

325 posts

Ultimate Geek

Reply # 768864 25-Feb-2013 12:53
Thought I would try a different email client so I loaded K9 mail. So far so good. Will give it a couple of days and then post back.

freitasm

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Geekzone

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Reply # 768875 25-Feb-2013 13:15
wallop: So over the weekend, at home, had the same problems. Also noticed the data signal is switching back and forth from H/H+ to 3G. This is normal. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

joker97

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Reply # 768912 25-Feb-2013 13:45
Where did you get the phone from? Ie what modem is it using (see Information) What is your exact location? A ny other persons on 2d data In the exact location as you and if they have the same problem it's the network if they don't it's not Apologies for poor typing standards when on Samsung Galaxy S4

wallop

325 posts

Ultimate Geek

Reply # 768916 25-Feb-2013 13:49
Got the phone from 2 degrees. Wife has a iphone so when I get back from Auckland I will test with that phone.

wallop

325 posts

Ultimate Geek

Reply # 768922 25-Feb-2013 14:10
freitasm: wallop: So over the weekend, at home, had the same problems. Also noticed the data signal is switching back and forth from H/H+ to 3G. This is normal. I presumed that if the phone is not moving the type of signal would remain the same. So I will ignore the switching now.

joker97

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Reply # 768923 25-Feb-2013 14:17
wallop: Got the phone from 2 degrees. Wife has a iphone so when I get back from Auckland I will test with that phone. apart from email not syncing can you actually surf the net? maybe there is an isolated problem with either email active exchange or the remote server rather than the data connection itself (ie a secondary disconnection/hang - not sure if there's such a thing) Apologies for poor typing standards when on Samsung Galaxy S4

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