I've been having a rough time trying to get some customer service out of Snap the past couple months (they messed up my connection again). Has anyone else experienced poor service?
On 25 November 2012 I was e-mailing support with phrasing like this when applying to move service address...
"I have enjoyed the Snap service and I am appreciative of the excellent customer service (despite the original signing-up hiccups).
Perhaps you could also offer a package to the new tenant moving into the [....] address. He will likely be there 2+ years and I would like to further support Snap as a company with offices based in Riccarton [although now in Durham Street].
...to this on 20 January 2013...
"Please have a Team Leader contact me to register a formal complaint."
I'm sorry to those who don't appreciate whinging on the forum board but what ever happened to the quality Snap customer service? Snap always had excellent goodwill from me and I've signed-up four other people to their services since I initially did so. Now they have nothing. And they never did contact the new tenant either so he signed-up with another ISP.
Still waiting on that team leader to contact me too... and getting really sick of calling and having the recorded message spell out every year they won with the now-beleaguered TUANZ!