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26 posts


Topic # 114530 22-Feb-2013 15:05 Send private message

Today I was unlucky enough to go over my data cap and be throttled. However I was unable to navigate through Snap's website to add more data because it simply wouldn't load. When one's data cap is reached, shouldn't Snap's own website not be throttled to allow a user to add more data? 

I ended up just using my phone to do it, didn't feel like ringing.

Also, Snap, would be nice to see a mobile compatible version of your website.

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Not the Doctor
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  Reply # 767736 22-Feb-2013 15:41 Send private message

I agree with the mobile version of the site actually, but it's very difficult to rate-limit sites whilst over the cap, it's best to just do a blanket rate-limit.

But, talking to Snap isn't that bad ;)

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  Reply # 768710 25-Feb-2013 08:25 Send private message

slingshot dont limit their own site when you go over the limit, i think.

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Ultimate Geek
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Snap Internet

  Reply # 768919 25-Feb-2013 13:58 Send private message

Hi guys,

Our site isn't supposed to be rate limited when you go over your cap. Tim, I've emailed our development team to make sure your account is setup correctly.

Also, with regards to a mobile optimised version of our site, this is definitely on our to-do list over the next few months.




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26 posts


  Reply # 768937 25-Feb-2013 14:36 Send private message

Awesome, thanks for the post. Hopefully I don't go over my cap again for a while :P

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  Reply # 772063 1-Mar-2013 08:36 Send private message

I've been with Snap for years, it's always been a pain to try and increase the cap after we went on dial up. Usually ended up tethering a phone and doing it.

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