Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




24 posts

Geek


Topic # 113076 4-Jan-2013 18:44 Send private message

Hi Guys,

Just after any advise on the following issue, just got back from holiday turned the Sky decoder back on at the wall (power) and now all i get on the screen in the "Atmospheric conditons" message.

Have tried to reset the decoder 3-4 times and nothing changes.

When i go into the signal settings it has no signal at all.

Freeview which runs off the same Satelite is working fine.

Anybody have any ideas ? Could the decoder of reset to defalt setting or similar ?

Create new topic
1586 posts

Uber Geek
+1 received by user: 62


  Reply # 740253 4-Jan-2013 19:02 Send private message

Call Sky and they'll talk you through the problem or send a tech.

mjb

922 posts

Ultimate Geek
+1 received by user: 21

Trusted

  Reply # 740255 4-Jan-2013 19:17 Send private message

Do the FTA channels work? If they do, your card may be out of date.

This is a rare occurrence though, You'd need to have had your decoder off for several weeks. (looking at the entitlements on mine, seems that they currently issue EMM's in 20 day blocks, keeping your subscription valid out to about 6-8 weeks).




contentsofsignaturemaysettleduringshipping

689 posts

Ultimate Geek
+1 received by user: 136


  Reply # 740258 4-Jan-2013 19:29 Send private message

You might need to change your LNB from 10.75 to 11.30 or vice versa

Using your sky remote and press active then setup, whilst on the "Atmospheric Conditions" screen
Go to System Settings
Press 0 7 5 9 then Select on your remote - this should take you to a "secret" menu
Go to LNB Setup
The High Band LO Frequency (GHZ) will either be set to 10.75 or 11.30, try set it to one or the other
Select Save New Settings
Press the SKY button on the remote and wait a few seconds, hopefully it'll work.

If it doesn't work then call up sky



24 posts

Geek


  Reply # 740270 4-Jan-2013 20:40 Send private message

Thanks for your replys,

I have called SKY there only suggestion was to unplug the power cable. I can get my hands on another decoder so will try that and see if the decoder has gone faultly even when it wasnt on.

Otherwise will have to wait until next week for a technichian to come

20361 posts

Uber Geek
+1 received by user: 1913

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 740292 4-Jan-2013 21:14 Send private message

How long have you had the decoder turned off for? If it's not a signal related issue the card would have missed EMM updates so you'll have to wait until these update OTA.

689 posts

Ultimate Geek
+1 received by user: 136


  Reply # 740300 4-Jan-2013 21:51 Send private message

nathan23h: Thanks for your replys,

I have called SKY there only suggestion was to unplug the power cable. I can get my hands on another decoder so will try that and see if the decoder has gone faultly even when it wasnt on.

Otherwise will have to wait until next week for a technichian to come


Have you even tried what I suggested?

1586 posts

Uber Geek
+1 received by user: 62


  Reply # 740324 4-Jan-2013 23:11 Send private message

sbiddle: How long have you had the decoder turned off for? If it's not a signal related issue the card would have missed EMM updates so you'll have to wait until these update OTA.

The Op said "all i get on the screen in the "Atmospheric conditons" message."
Therefore it would seem to be a signal issue and not an EMM issue?
If the box is dead I hope he gets a credit from Sky for outage time.



24 posts

Geek


  Reply # 740497 5-Jan-2013 19:56 Send private message

Hi guys

Yes I tried all of your suggestions multiple times and nothing worked

The decoder was turned off for 8 days

Anyway.....went to bed last night woke up this morning and decoder was working fine so I'm not sure what caused the issue but the sky help desk was a waste of time as the fault must of been at there end or something they could at least advise on.

1012 posts

Uber Geek
+1 received by user: 40

Subscriber

  Reply # 740528 5-Jan-2013 22:53 Send private message


Quite often I would turn my decoder off at the wall for 3-4 days, somtimes longer and when resuming power I always got the 'atmospheric conditions message' after a very long boot up and after a minute it would dissapear and the 'please wait' would appear for a bit longer etc...

I assumed it was the EPG and anything else that was being updated including the box office channel data etc etc.


Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Windows 10 News - 22 Jan
Created by Regs, last reply by Technofreak on 25-Jan-2015 22:16 (103 replies)
Pages... 5 6 7


Police Speed Campaign - Summer 2014/2015
Created by nzkiwiman, last reply by KiwiNZ on 25-Jan-2015 09:21 (74 replies)
Pages... 3 4 5


Police above the law ?
Created by heylinb4nz, last reply by Geektastic on 24-Jan-2015 13:22 (115 replies)
Pages... 6 7 8


How (not) to run a hotel
Created by MikeAqua, last reply by Glassboy on 25-Jan-2015 22:10 (63 replies)
Pages... 3 4 5


Spark customers get Lightbox free for 12 months
Created by freitasm, last reply by nyquist on 25-Jan-2015 10:24 (128 replies)
Pages... 7 8 9


Customer services changes
Created by freitasm, last reply by mattbush on 22-Jan-2015 15:29 (102 replies)
Pages... 5 6 7


Best place to buy mid-level laptop with SSD?
Created by SumnerBoy, last reply by richms on 24-Jan-2015 14:33 (39 replies)
Pages... 2 3


Who gives the best after hours fault service?
Created by Wadec, last reply by quickymart on 25-Jan-2015 18:07 (18 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.