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252 posts

Ultimate Geek
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Topic # 113328 13-Jan-2013 22:53 Send private message

Hi there,



We are having this strange problem with our Mysky HDI box, where during live sports games (could be others too) we can't take the live recording back (Rewind it) It just sits on Pause.

My father is very into sports, and sometimes he would like to rewind a live sports match for various reasons, and it doesn't work.

 

His exact words were somewhere along the lines of "this is BS, I pay for this for this very reason" 

If this is a firmware update, and the result is intentional then we will not be happy, and we will consider terminating all Sky services, because that was a feature that we enjoyed using till it stopped working, and what's the point in paying so much extra per month, if it doesn't bloody work?

 

Hopefully somebody can shed some light on this.



Thanks

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19285 posts

Uber Geek
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  Reply # 744335 14-Jan-2013 06:24 Send private message

What did Sky say when you contacted them about it?


5914 posts

Uber Geek
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  Reply # 744338 14-Jan-2013 07:14 Send private message

Hi sounds to me like a genuine issue with your machine as its all good here on all channels including sports. Have you contacted sky.

Also live pause and rewind is an advertised key feature, why would they remove it?

Cyril

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  Reply # 744341 14-Jan-2013 07:33 Send private message

Mine sometimes hangs like that. A couple of ways I have fixed it in the past.

1. Stop the rewind and press the play button. Retry the rewind. This mostly works.
2. Completely power down the mysky. Probably really bad for it but I just pull the power out.

Cheers.




Nexus 5, Galaxy Note 10.1, ASUS UX31e Ultrabook, Mysky HDi, 2talk

5104 posts

Uber Geek
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  Reply # 744342 14-Jan-2013 07:49 Send private message

I prefer to record stuff rather than use live pause, even if I am watching it live. If you live pause but the switch channels by accident or on purpose you lose your entire buffer, but if you are recording it you don't. Much better that way. Does your problem happen with only live pause or also with watching stuff you are recording live?

960 posts

Ultimate Geek
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  Reply # 758839 9-Feb-2013 23:47 Send private message

So what was the outcome?

47 posts

Geek
+1 received by user: 1


  Reply # 758865 10-Feb-2013 08:49 Send private message

Had the same issue, ended up getting the decoder replaced. HDD shat itself.

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