Wishing the company would go bust and similar comments are childish and unhelpful. If you don't like the service, state why you don't and what you would do better. To launch to 10s if not 100s of thousands of people on one day in a very narrow window of connection is no small feat which I think they pulled off reasonably well. Is it perfect? No. Will it get better? Yes. The Android app has flawless quality.
If you want to complain, write to Sky and tell them how disappointed you are that they were unable to secure the rights to the EPL. Ask them why they are not able to offer a service for EVERY game in the EPL. Also ask why they are not able to provide a service where you can select which sports you want and only pay for that rather than paying for 20+ sports that you are not interested in!
Don't give me the "there's not enough space on the satellite" cop-out. They already have iSky as a delivery platform there was nothing stopping them from extending that service in the same way that PLP have delivered.
If Sky were dedicated to giving their customers the best experience with the EPL they would have offered more for the rights, and done more with them while they had them. I remember several nights when even Arsenal were not on live due to scheduling issues so they were left to be delayed until the morning. It seems they became a bit complacent, or didn't value them very highly (see NBR's "tall dwarf" article).
Showing some of the Premier League games exclusively on iSky would have been a perfect way of promoting the service and providing more value to customers. PLP saw this gap in the market and made an offer for the rights.
Ultimately, consumers vote with their wallets. If PLP deliver a poor service, people won't subscribe and they'll fail. Sky have delivered a good service to New Zealanders but clearly PLP have seen an opportunity and seized it. Good luck to them.
Competition has vastly increased the amount of football on offer to Kiwi's in the past few months, hopefully it will continue.