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224 posts

Master Geek
+1 received by user: 9


Topic # 138878 20-Jan-2014 17:52 Send private message

Scenario:
Tenants had to leave our rental house in Waihi going to Australia. Had contract on Mysky and are paying it till completion with me listed as the caretaker of the mysky box (confirmed by Sky).

I am an ex technician and would have expected Mysky to use my existing freeview dish as they both use the same Optus Satellite to my knowledge.
However, Mysky is not working and there does not appear to be any settings for aerial.
Sky refuses to disclose any information pertaining to setup over the phone (I do not expect a technician to come here; only any relevant info they may have as advice) saying that if the box were at original address that would be fine, but since its at a different address they refuse to help. I find that pretty poor, considering the service is being paid for until June.
The tenant also advised that if they returned from Australia they would not touch Sky ever again due to poor service that they personally experience too.

Anyway, can anyone advise if there is something I may have missed regarding settings (having reset the device already).
Thanks kindly,
Alistair

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224 posts

Master Geek
+1 received by user: 9


  Reply # 970189 20-Jan-2014 18:09 Send private message

DONE FROM ELSEWHERE IN THIS FORUM!!

From the remote
- setup
- system setup (4) select
- 0759 select
- should bring up the tech menu
- lnb settings select
- input the numbers 11300 or 10750 (will show as 11.3 or 10.75) select
- my 22k setting was set to "satelitte"
- I didnt change anything else
- scroll down to "save settings" select
- go back out and things should be good to go.


WORKS A TREAT no thanks to Sky.

2696 posts

Uber Geek
+1 received by user: 399


  Reply # 970204 20-Jan-2014 18:40 Send private message

What you are doing is entering the correct LNB settings for the dish that the STB is being connected to.

The two common LNB LO frequencies for dishes installed by Sky are 11,300 and 10,750 MHz, so these are the two to try first if you don't know what LNB is fitted. 10,700 and 10,600 are also not uncommon for non Sky installed LNBs, so can be worth trying.

If possible though, read the LO frequency off the LNB if it is accessible to get the right value.



224 posts

Master Geek
+1 received by user: 9


  Reply # 970233 20-Jan-2014 19:22 Send private message

RunningMan: What you are doing is entering the correct LNB settings for the dish that the STB is being connected to.

The two common LNB LO frequencies for dishes installed by Sky are 11,300 and 10,750 MHz, so these are the two to try first if you don't know what LNB is fitted. 10,700 and 10,600 are also not uncommon for non Sky installed LNBs, so can be worth trying.

If possible though, read the LO frequency off the LNB if it is accessible to get the right value.


Yes thats correct, but where I had problem as others would is the hidden menu function for setting these values.
Hopefully this thread and others will help those folks.

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