Niel: It might be that the install was booked without the promo stuff and the customer service rep thought you wanted to add the free stuff after the fact (as you you forgot to mention the promo at time of booking so did not get it). In that case the rep will not credit you after the fact.
I'm not saying that you forgot to ask for it, just saying what the person might have though when you phoned asking where is your free stuff.
How was i able to watch the SBW fight without physically booking it myself then?
A) They are refusing to credit me the SBW fight as part of their promotion
B) They booked it for me without my permission and are charging me for it
Both cases are illegal?