Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



90 posts

Master Geek
+1 received by user: 2


Topic # 103615 12-Jun-2012 09:51 Send private message

My galaxy S2 died for no reason after 8 months normal use and I should be covered under NZ Warranty. Just to clarify the phone was not dropped, wet or tampered with or had unauthorized software upgrades. I sent it back to the shop where I bought it from (can I name them on here?) and they have had it for over 5 weeks since. This is the email I received from them yesterday when I finally asked what they were doing with my phone....
Hi Joel, Samsung was supposed to return the phone to us last week by Friday and they are being a little difficult as - They are refusing to repair under warranty as they believe the problem is caused by usage! They say the whole motherboard needs to be replaced and paid for beforehand! If they refuse like this - there is very little we can do about it - but we are still trying our best to push them to repair under warranty. 
I think I might be getting the run around from this Auckland based company. Anyone know what I can do further or is normal practice when things go wrong?

Create new topic
2180 posts

Uber Geek
+1 received by user: 193

Subscriber

  Reply # 639482 12-Jun-2012 09:54 Send private message

The consumer guarantees act states that the retailer must sort it. If you believe that the phone has not been damaged (outside of 'normal' wear and tear), then keep pushing it with the retailer. They also have to provide a solution in a timely manner.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by Geektastic on 22-Sep-2014 10:13 (410 replies)
Pages... 26 27 28


Festival of Democracy
Created by gzt, last reply by 6FIEND on 22-Sep-2014 11:40 (118 replies)
Pages... 6 7 8


Predict E(l)ection 2014 & win
Created by nakedmolerat, last reply by networkn on 22-Sep-2014 08:51 (80 replies)
Pages... 4 5 6


Geekzone giveaway: ADATA SSD SP610 256GB and ADATA PV110 Power Bank
Created by freitasm, last reply by TactualRain on 22-Sep-2014 12:12 (16 replies)
Pages... 2


IOS8 - Network Load
Created by FireEngine, last reply by raytaylor on 20-Sep-2014 16:55 (45 replies)
Pages... 2 3


Maybe some politicians should go back to school?
Created by jarledb, last reply by DarthKermit on 18-Sep-2014 18:27 (31 replies)
Pages... 2 3


Capital gain tax on property vs other investments.
Created by rayonline, last reply by Geektastic on 22-Sep-2014 09:51 (29 replies)
Pages... 2


Will My VDSL gets better?
Created by coconuts, last reply by Saranis on 21-Sep-2014 11:54 (29 replies)
Pages... 2



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.