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773 posts

Ultimate Geek
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Topic # 83369 15-May-2011 12:25 Send private message

I have a Sony Ericsson F100 Jalou phone, its 4 or 5 weeks old from new.

Initially I was getting 2 days per charge and having no issues, but over the last 2 weeks the phone has only been lasting a day, and charging indicator appears incorrect, ie it will slowly creep down as expected, then jump from 1/2 to empty, often switching off due to flat battery even though it was reading fine before.

The second problem is that frequently when I plug it in to charge, within 15 seconds a warning comes up "charging error STOP CHARGING!!!", and this warning stays on the screen until phone is unplugged from charger.

As I said the phone is 4 to 5 weeks old from new. The contacts are like new, but I cleaned them anyway. Still does it. Just now it was playing up charging, 3 times in a row. Then instead of simply pulling the charge plug from phone - I switched off charger at wall, then back on and now its charging. Maybe thats purely coincidental, but these two problems are related it seems - so do I have a faulty charger?

Should I be returning the phone and/or charger?

Its probably my favourite phone I have ever had (from well over 100), I'd like to keep it but it seems this is a common Sony Ericsson issue - and while I have read through stuff in google, there is no consistent answer to the root cause of the problem.

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773 posts

Ultimate Geek
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  Reply # 470523 18-May-2011 14:13 Send private message

Additionally, it seems it also turns itself off now.
It appear the battery is fine, so when it does charge it lasts the normal amount of time.

Not sure if it was doing this before, but the charger emits a high pitched noise, when the phone is plugged in it stops. Who knows it could have been doing this all along but I only notice now as I'm trying to figure this out.

Returning it seems to not be an option, it was purchased from Warehouse online and they want $55 bond. My experiences previously with faulty things, is that if the fault is intermittent, they keep that $55 and say there is no issue.

I had such an arguement with Dick Smith, but I took extensive video footage of my GPS going nuts, so they refunded it.

I suppose it would be very easy in this case to make a video of it refusing repeatedly to charge, for what its worth?

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  Reply # 470559 18-May-2011 15:23 Send private message

http://www.thewarehouse.co.nz/red/content/homepage/customer-services/faqs#3.2

3.2 How do I return a product? Can I return products bought online in store?

Products can be returned to stores. You will need your tax invoice (receipt) available as information on this is needed as proof of purchase. Refunds will be credited against your original method of payment, eg. to the credit card you used to make the purchase. If you would like to return a product but cannot get to a store then please contact us on 0800 RED ONLINE ( 0800 733 665 ) Monday - Friday 8.00am - 6:00 pm to arrange this. Make sure you have your order details handy.




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  Reply # 470561 18-May-2011 15:24 Send private message

in my experience, the warehouse are pretty good at handling returns or exchanges. thats one reason why i continue to shop there.




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773 posts

Ultimate Geek
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  Reply # 470562 18-May-2011 15:30 Send private message

I've read all that, then it continues:

"There are also some restrictions that apply in relation to Mobile Phone returns"

"All Vodafone Mobile Phones returned for repair will be sent to the Designated Service Agent for assessment. A bond of $55 is payable. This service may take up to 14 days. If your phone is under the manufacturer's warranty, the phone will be repaired by the Designated Service Agent and the bond will be returned to you together with the repaired phone.

If your phone is not covered under the manufacturer's warranty, the bond is paid to the Designated Service Agent for the cost of assessment. The bond is not refunded to you (even if you decide not to have the phone repaired). "

I now have 3 friends with EXACT experiences as me, but not everything happened all at once, and not all so soon, although the random turning off seems a common theme with these newer Sony Ericssons.

95 posts

Master Geek


  Reply # 470592 18-May-2011 15:59 Send private message

If it seems like a software error, can you not update it using SEUS?
Have you tried updating the phone software online?

If not it could be a thing to try. (Obviously back up anything important like contacts etc on the phone)

But if you suspect it being more than software send it in, it's under warranty and until a service company proves otherwise it shouldn't be a big deal.

If the service fee is the issue, call SE and find out which service center you should send the phone too and then call them to see if they have to have that bond up front. If not send it in directly with proof of purchase, if so then oh well

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  Reply # 470598 18-May-2011 16:04 Send private message

i expect the first thing the service agent will do is open the phone, check the moisture detection thingy and then say 'not covered, you got it wet, thanks for service fee, bye'.

(based on stories i've heard)





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773 posts

Ultimate Geek
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  Reply # 470655 18-May-2011 17:12 Send private message

Regs: i expect the first thing the service agent will do is open the phone, check the moisture detection thingy and then say 'not covered, you got it wet, thanks for service fee, bye'.

(based on stories i've heard)



Yeah their typical BS line which is why I do not want to waste the money. The phones never left the house, and the air humidity is regulated by constantly on standby dehumidifier, and I don't have sweaty hands or handle within 15 minutes of washing my hands, shower, etc.

The fact google has millions of pages relating to this error message, plus everyone I know locally with a Sony Ericsson has experienced the same issues, it must be an issue with this generation of phone in general?

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