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Topic # 113151 8-Jan-2013 10:44 Send private message

Is anyone else having fault with office 365 users on xtra?  Only seems to affect outlook, and only when in cached mode.

Its only affecting xtra customers, non xtra customers seem fine.

We have a small handful of office 365 users on xtra broadband that are having issues with connecting and sending emails.

Ive tried talking to xtra support who ran a linetest and then transferred me to the microsoft helpdesk (i got sick of hold music and hung up before anyone answered, i think the call was parked, not transferred at all)

Going to log a ticket with office 365, but it works from anyone non xtra, so doubt they can do anything.

it looks like a routing fault inside the msn network where traffic isnt coming back to xtra customers?


Is there anyone from xtra that is smart to enough to look at the data i can provide to help to resolve this issues with microsoft?  I cant get past the helpdesk filters to level2 without a failed linetest.




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Juha
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  Reply # 745294 15-Jan-2013 20:09 Send private message

Story updated with comment from Telecom - apparently it was due to Microsoft changes.

http://www.itnews.com.au/News/328157,singtel-routing-glitch-stalls-office-365.aspx




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  Reply # 746482 17-Jan-2013 17:16 Send private message

Hi all, I look after Microsoft public cloud services for SMB here in NZ which includes Office365. I recently returned from leave and had a review of this issue. When it was raised via Geekzone and other support incidents to Microsoft support our Global Network Service team was engaged – we were aware of it locally and we in fact engaged with comms from them – however based on the data that was provided they could not correlate the issue with existing known cable/network issue of the time. As its been noted here, there were issues with network connectivity and routing by carriers. We still do not know the full reason behind this, but I’ve been advised we made no network changes.

Microsoft has been working for some time now with carriers to optimise Microsoft cloud services traffic to our regional datacentres. This work is on-going and we are currently working on extending our own network to improve service performance and to help with offnet issues such as this one in the future.

We value this feedback however if you experience any service issues, please always log them with our support team via:

https://portal.microsoftonline.com/Support/ServiceRequests.aspx

If you aren’t getting any response, or need to speak with us locally, you can reach me and our team via [email protected] 

Ps. As noted in another current thread there is a current issue with the Seemewe cable from Perth to Singapore, this also carries much of our traffic and users may also experience some service degradation due to this.





Paul Bowkett
Cloud Business Manager
Microsoft New Zealand
http://www.microsoft.com/nz/cloud
http://twitter.com/msnzcloud
http://linkedin.com/in/paulbowkett

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