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Forums › Cloud, SaaS › Another Office 365 routing issue? (Woosh this time)


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Ultimate Geek

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Topic # 113971 3-Feb-2013 14:18 Send private message

Hi Guys,

Anyone got a customer with Woosh and Office 365?

I have a customer who cant login to portal.microsoftonline.com but can login to hknprd0210.out.com.

I changed the DNS on the customers computer to google (8.8.8.8) and I can get in fine.

Anyone else?

-Al

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2573 posts

Uber Geek

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  Reply # 755080 3-Feb-2013 14:56 Send private message

Have you logged a service request with Office 365 support? They're really good at responding.

10100111001
3174 posts

Uber Geek

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  Reply # 755258 3-Feb-2013 22:23 Send private message

no problems here. log a ticket with o365 as gehenna suggests.

if the problem goes away by changing the DNS servers, then its likely that the problem is not with the routing - more likely a cached dns entry somewhere. you can always first try flushing the local dns cache on a client by running the "ipconfig /flushdns" command from the (admin) command prompt.




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Just A Geek
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  Reply # 755267 3-Feb-2013 22:44 Send private message

From their machine using Woosh's DNS can you ping portal.microsoftonline.com and get a proper result.

There was a bug/feature in BIND as a Name server a while back which meant you could not look up portal.microsoftonline.com due to the way microsoft was doing their DNS..

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