Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



34 posts

Geek


Topic # 100182 4-Apr-2012 23:07 Send private message

I got my TiVo only 2 weeks ago (by signing the 12 month contract with Telecom) but a week after using it it crashed for the first time. When I turned my TV on it was just a black/grey screen. I managed to restart it and everything looked OK. But today it happened again and this time I was able to restart it but it crashed after 10 minutes and after that I wasn't able to do anything, it was just stuck on 'Welcome! Power up...' screen.
I called 0800 number and went through the process of unplugging cables restarting the unit but that worked only for 10 minutes and crashed again. They suggested to unplug all the cables and leave it for 6 hours to reset it to factory settings.
I don't think this will help. I am guessing it is a hard drive problem.
Anyone experienced the same problem? I hope they will just replace it for a new unit.

P.S. Sorry for my English, it's not my mother language.

Create new topic
3161 posts

Uber Geek
+1 received by user: 362

Moderator
Trusted
Subscriber

  Reply # 605392 4-Apr-2012 23:37 Send private message

Sounds like it needs replacing. Had the same problem when I got one for my parents. Thankfully no trouble with the three I have here though!

After the wait overnight, if it's still faulty ring them back. Hopefully they'll ship you a replacement without much of a hassle.

3161 posts

Uber Geek
+1 received by user: 362

Moderator
Trusted
Subscriber

  Reply # 605393 4-Apr-2012 23:39 Send private message

And welcome to Geekzone!

7837 posts

Uber Geek
+1 received by user: 462


  Reply # 605405 5-Apr-2012 00:08 Send private message

pegi: I got my TiVo only 2 weeks ago (by signing the 12 month contract with Telecom) but a week after using it it crashed for the first time. When I turned my TV on it was just a black/grey screen. I managed to restart it and everything looked OK. But today it happened again and this time I was able to restart it but it crashed after 10 minutes and after that I wasn't able to do anything, it was just stuck on 'Welcome! Power up...' screen.
I called 0800 number and went through the process of unplugging cables restarting the unit but that worked only for 10 minutes and crashed again. They suggested to unplug all the cables and leave it for 6 hours to reset it to factory settings.
I don't think this will help. I am guessing it is a hard drive problem.
Anyone experienced the same problem? I hope they will just replace it for a new unit.

P.S. Sorry for my English, it's not my mother language.


I had this exact problem. They will need to replace it.

18 posts

Geek


  Reply # 605787 5-Apr-2012 16:05 Send private message

I had pretty much the same problem - after mine worked fine for 5 weeks. Tried the factory reset thing they suggested and it worked ok for 2 days before the crash/restarts started again. After all that Hybrid in Australia said the unit needed to be replaced.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Galaxy s6 announcement and owners thread
Created by Shoes2468, last reply by networkn on 3-Mar-2015 13:14 (71 replies)
Pages... 3 4 5


Why does Lightbox have a suicide wish?
Created by dafman, last reply by keewee01 on 3-Mar-2015 11:45 (95 replies)
Pages... 5 6 7


Accuracy of UFB dates on Chorus website
Created by timbosan, last reply by timbosan on 3-Mar-2015 12:32 (19 replies)
Pages... 2


Uber Taxi Rides - $10 off first ride.
Created by kiwijunglist, last reply by gzt on 1-Mar-2015 23:38 (18 replies)
Pages... 2


The Evil that is ISIS
Created by networkn, last reply by joker97 on 28-Feb-2015 22:47 (201 replies)
Pages... 12 13 14


Spark Open Term Plan Changes? (27/2)
Created by taneb1, last reply by funnyfela on 28-Feb-2015 15:03 (37 replies)
Pages... 2 3


Privacy concerns on returning faulty microSDXC
Created by dpw, last reply by dpw on 3-Mar-2015 12:09 (31 replies)
Pages... 2 3


Car Buying Question
Created by networkn, last reply by joker97 on 3-Mar-2015 12:08 (15 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.