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Topic # 106635 28-Jul-2012 09:00 Send private message

Well I am giving up on Tivo.  Great idea easy to use and excellent suggestions feature.  Pity they werent reliable.  Bought 2 units a month apart.  First one after 4 months went into reboot loop.  Unplugging overnight and same thing next day.  Now get home yesterday and I thought the second unit sounded loud.  Sure enough the fan was going full speed.  Turn TV on and 4 x 3 grey screen. unplug and turn back on straight tot grey screen.  4months old.  

I prefer to have a unit with less functions if it is reliable.  

I know i can take the units back where I bought them but i wont make a special 60km round trip for them

So stick with the ultraplus for satellite as been so reliable.   Stick with Strong Srt7000 for terrestrial. only problem with ultraplus is no series record. The strong no epg in NZ. But the Strong does pick up time slots so as long as I know when the program will be on just get it to record that time slot.  Then rename the file when finished.
Bit more hassle than Tivo but can live with that for the reliability

So with my Tivo experience, I wont recommend Tivo to anyone.




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317 posts

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  Reply # 663182 28-Jul-2012 09:22 Send private message

Seems odd considering refurbs are tested before going back to stores/customers, a decent amount of us here have had no issues with our first units

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  Reply # 663183 28-Jul-2012 09:27 Send private message

Iv'e just gotten up to the same thing. TiVo was set to record olympics opening only to find it in grey screen. It has rebooted this time, remains to be seen if it continues to run. I got iot off Trade me new and unopened. One of the Telecom promotional items that someone did not want. I've had it just a month. I am glad I kept my Areilbox T1020. that works well just will have to make do with single tuner again if it comes to that



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  Reply # 663199 28-Jul-2012 10:18 Send private message

Both my units are new not refurbished. Strange both only lasted 4 months.  So they are now sitting in spare room.




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  Reply # 663207 28-Jul-2012 10:39 Send private message

My parents are on their third box since January. It's a pity that they're so unreliable because they do the job when they work (although the UI could also use some improvement).

BDFL
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  Reply # 663222 28-Jul-2012 11:29 Send private message

Interesting... I have a TiVo since before launch (received from their PR team) and it never failed. It's been pretty reliable here.





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Ultimate Geek
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  Reply # 663227 28-Jul-2012 11:51 Send private message

I got my first one the week they launched in NZ and never had a problem.  My second one must be a couple of years old and again no problems and thats with going through all the shakes down here in Christchurch.

I presume you did not have the Tivo on it's side, I read somewhere that they do not like that.

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Master Geek
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  Reply # 663256 28-Jul-2012 12:38 Send private message

People who have had them for longer seem to have experienced fewer problems, apart from maybe the remotes.

I wonder if the more recent "fire sale" distributions have suffered from having spent 2 or 3 years unused in warehouse storage.

I got my 2nd unit as a refurbished one, so any problems it may have had, had perhaps already been rectified. It's been good so far.
Most of the problems I've had have been with bad epg data, which I'm guessing has been the fault of the broadcasters.

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  Reply # 663262 28-Jul-2012 12:50 Send private message

i had to get my first tivo replaced out for a new one (which i recieved after about 3 weeks of calling) but the replacement model has beren fantastic




this is where a signature goes

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  Reply # 663264 28-Jul-2012 13:05 Send private message

Gilco2: I know i can take the units back where I bought them but i wont make a special 60km round trip for them



If they are under warranty just ring the 0800mytivo (telecom) number, they will courier a replacement out to you and provide a courier ticket to get the old one collected.  You don't have to take it back to the store.






Artificial intelligence is no match, for natural stupidity



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Master Geek
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  Reply # 663272 28-Jul-2012 13:31 Send private message

Unfortunately for me I bought mine off Trademe. I've emailed the people I bought it off, they offered a 30 day return to base warranty, which ends basically today. hows that for bad luck. still waiting to here back from them. I have a feeling I will just have to write this of to fate.
Does anyone know what it costs roughly to get these things serviced to make them reliable?

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  Reply # 663314 28-Jul-2012 15:10 Send private message

My first one died with the GSOD after about 11 months. The second one is still going after 9 months so here's hoping it stays that way..




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Old3eyes

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  Reply # 663333 28-Jul-2012 16:11 Send private message

PimpMyMagic:Most of the problems I've had have been with bad epg data, which I'm guessing has been the fault of the broadcasters.


Broadcasters have nothing to do with the EPG - Tivo source EPG data from broadcasters (who typically want $ for this), and host it on their own servers which the Tivo connects to and downloads it from.


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  Reply # 663334 28-Jul-2012 16:12 Send private message

sbiddle: Broadcasters have nothing to do with the EPG - Tivo source EPG data from broadcasters

Didn't you just contradict yourself?

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  Reply # 663342 28-Jul-2012 16:57 Send private message

Gilco2: Well I am giving up on Tivo.? Great idea easy to use and excellent suggestions feature.? Pity they werent reliable.? Bought 2 units a month apart.? First one after 4 months went into reboot loop.? Unplugging overnight and same thing next day.? Now get home yesterday and I thought the second unit sounded loud.? Sure enough the fan was going full speed.? Turn TV on and 4 x 3 grey screen. unplug and turn back on straight tot grey screen.? 4months old.??

I prefer to have a unit with less functions if it is reliable.??

I know i can take the units back where I bought them but i wont make a special 60km round trip for them

So stick with the ultraplus for satellite as been so reliable.?? Stick with Strong Srt7000 for terrestrial. only problem with ultraplus is no series record. The strong no epg in NZ. But the Strong does pick up time slots so as long as I know when the program will be on just get it to record that time slot.? Then rename the file when finished.
Bit more hassle than Tivo but can live with that for the reliability

So with my Tivo experience, I wont recommend Tivo to anyone.


They should send you new ones, as you don't have to make any special trips.

I have 3 tivos, one is 2 years old, no problems, so has been reliable The other 2 were DOA, but the switched ones have been fine, but are around 6 months old. Grey screen and fan on full is what my DOA units did, so they do have a problem it sounds like.

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Ultimate Geek
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  Reply # 663355 28-Jul-2012 17:12 Send private message

Gilco2: Well I am giving up on Tivo.  Great idea easy to use and excellent suggestions feature.  Pity they werent reliable.  Bought 2 units a month apart.  First one after 4 months went into reboot loop.  Unplugging overnight and same thing next day.  Now get home yesterday and I thought the second unit sounded loud.  Sure enough the fan was going full speed.  Turn TV on and 4 x 3 grey screen. unplug and turn back on straight tot grey screen.  4months old.  

I prefer to have a unit with less functions if it is reliable.  

I know i can take the units back where I bought them but i wont make a special 60km round trip for them

So stick with the ultraplus for satellite as been so reliable.   Stick with Strong Srt7000 for terrestrial. only problem with ultraplus is no series record. The strong no epg in NZ. But the Strong does pick up time slots so as long as I know when the program will be on just get it to record that time slot.  Then rename the file when finished.
Bit more hassle than Tivo but can live with that for the reliability

So with my Tivo experience, I wont recommend Tivo to anyone.


Ring 0800mytivo and you might just be pleasantly surprised.




mxpress

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