Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



7 posts

Wannabe Geek


Topic # 114688 27-Feb-2013 18:10 Send private message


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

mjb

922 posts

Ultimate Geek
+1 received by user: 21

Trusted

  Reply # 771181 27-Feb-2013 18:12 Send private message

I suspect that's a desired feature.. not such a useful box if it doesn't power up at all?




contentsofsignaturemaysettleduringshipping

6862 posts

Uber Geek
+1 received by user: 320


  Reply # 771184 27-Feb-2013 18:19 Send private message

Ring their 0800 support line as they will tell you the steps to fix or replace



7 posts

Wannabe Geek


  Reply # 771187 27-Feb-2013 18:23 Send private message

It just keeps powering up and actually doesn't get much past this. It hasn't worked since Saturday

835 posts

Ultimate Geek
+1 received by user: 66

Subscriber

  Reply # 771188 27-Feb-2013 18:23 Send private message

How about some more info, like how old, what exactly do  you mean "keeps powering up", what have you tried to fix the problem?



7 posts

Wannabe Geek


  Reply # 771189 27-Feb-2013 18:24 Send private message

This is a replacement for our previous Tivo. Not getting any help at all from telegistics.

1087 posts

Uber Geek
+1 received by user: 44

Subscriber

  Reply # 771191 27-Feb-2013 18:26 Send private message

JGTN: This is a replacement for our previous Tivo. Not getting any help at all from telegistics.
disconnect the power for minimum 10 hours then connect again.  But if like my 2 might only work for a couple of days before doing the same again.  But thats the first thing the help desk tell you to do




HTPC AMD A4-5300 cpu, Gigabyte ga2fa75m-d3h motherboard, , 4GB DDR3 ram, onboard  graphics. Hauppuage HVR 3300 tuner,  Antec 2480B case, Windows 7 home premium 64 bit using media center



7 posts

Wannabe Geek


  Reply # 771192 27-Feb-2013 18:28 Send private message

It is supposed to be brand new, as in we have had it for a week. It is a replacement, had the same problem with that after we had had it for 10 months. Mind you it took Telegisitics 5 weeks to replace it. We can't get it far enough to get to a menu to even try and run a diagnotic on it. We get the Powering Up, then if we are lucky we get the Almost there, just afew minutes more but that is about as far as it goes before it is back to Powering Up



7 posts

Wannabe Geek


  Reply # 771194 27-Feb-2013 18:30 Send private message

We have unplugged for several hours or overnight and it still does the same. My husband has just plugged it back in while I have been doing this and Bingo we have TV but for how long. It has been unplugged since Monday

6862 posts

Uber Geek
+1 received by user: 320


  Reply # 771195 27-Feb-2013 18:31 Send private message

A couple of mine had this problem when I first got them, as they were basically DOA. The only solution really is to go through their troubleshooting process and get a replacement from them. I also had to wait 3 weeks to get one replaced, the other was swapped instore, but they no longer sell them in retail stores.

107 posts

Master Geek
+1 received by user: 11

Trusted
Hybrid TV (TiVo)

  Reply # 771212 27-Feb-2013 19:14 Send private message

I can only reiterate the call the 0800 number.

Occasionally the stars align in a bad way and you get a DOA as a replacement.

Unfortunately, in NZ I can only help with account/software issues usually. Telecom are the go to for hardware.

Dan

BDFL
49160 posts

Uber Geek
+1 received by user: 4159

Administrator
Trusted
Geekzone
Subscriber

  Reply # 771217 27-Feb-2013 19:21 Send private message

Follow everyone's advice and call the 0800.




6922 posts

Uber Geek
+1 received by user: 321

Trusted

  Reply # 771228 27-Feb-2013 19:41 Send private message

I'm still puzzled by the title ... Hmm ... A bit like "my car is making noise" or " my phone is ringing"




Apologies for poor typing standards when on Samsung S4 [swype's fault]/iPad 2 Wifi[too slow to use!]

BDFL
49160 posts

Uber Geek
+1 received by user: 4159

Administrator
Trusted
Geekzone
Subscriber

  Reply # 771229 27-Feb-2013 19:42 Send private message

Yes, the OP didn't put much effort in providing information to get a better answer. So the standard "call the 0800 nunber" is still the best advice.






7 posts

Wannabe Geek


  Reply # 771246 27-Feb-2013 19:56 Send private message

Oops sorry I didn't actually mean to just post that. Am a newby at this forum stuff. hit enter before I realised i needed to scroll down and put an explanation.

Have called telecom and was told that as i am no longer a telecom customer they couldnt help. I will try again. The Tivo is off powering up again after working for almost an hour and a half.



7 posts

Wannabe Geek


  Reply # 771247 27-Feb-2013 19:57 Send private message

Telegistics have said I need to return this then they will send me a replacement, I am at the point where I want a replacement or refund immediately, not in 5 weeks. Might threaten Fair Go or something.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by nathan on 26-Jul-2014 04:30 (68 replies)
Pages... 3 4 5


Dick Smith in Continual Sale Mode
Created by Dynamic, last reply by Dunnersfella on 28-Jul-2014 22:07 (55 replies)
Pages... 2 3 4


2 x PS4s to give away. Geekzone members only.
Created by BigPipeNZ, last reply by jarledb on 28-Jul-2014 23:48 (25 replies)
Pages... 2


Logitech K400r HTPC Cordless Keyboard Half Price
Created by Dynamic, last reply by Blanch on 28-Jul-2014 22:16 (25 replies)
Pages... 2


Checking UHF aerial is working
Created by OnceBitten, last reply by B1GGLZ on 28-Jul-2014 21:49 (21 replies)
Pages... 2


Bridge Work - Auckland
Created by networkn, last reply by jeffnz on 28-Jul-2014 21:18 (19 replies)
Pages... 2


Which roof to choose: Colour steel long run or Corona Shake satin tiles
Created by iiylee, last reply by mattwnz on 28-Jul-2014 23:41 (18 replies)
Pages... 2


Is chorus going to deliberately slow adsl internet down
Created by rugrat, last reply by juha on 26-Jul-2014 14:25 (54 replies)
Pages... 2 3 4



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.