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Forums › TiVo › My Tivo keeps Powering Up


7 posts

Wannabe Geek
Topic # 114688 27-Feb-2013 18:10 Send private message


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mjb

902 posts

Ultimate Geek

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  Reply # 771181 27-Feb-2013 18:12 Send private message

I suspect that's a desired feature.. not such a useful box if it doesn't power up at all?




contentsofsignaturemaysettleduringshipping

4276 posts

Uber Geek
  Reply # 771184 27-Feb-2013 18:19 Send private message

Ring their 0800 support line as they will tell you the steps to fix or replace



7 posts

Wannabe Geek
  Reply # 771187 27-Feb-2013 18:23 Send private message

It just keeps powering up and actually doesn't get much past this. It hasn't worked since Saturday

588 posts

Ultimate Geek
  Reply # 771188 27-Feb-2013 18:23 Send private message

How about some more info, like how old, what exactly do  you mean "keeps powering up", what have you tried to fix the problem?



7 posts

Wannabe Geek
  Reply # 771189 27-Feb-2013 18:24 Send private message

This is a replacement for our previous Tivo. Not getting any help at all from telegistics.

694 posts

Ultimate Geek

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  Reply # 771191 27-Feb-2013 18:26 Send private message

JGTN: This is a replacement for our previous Tivo. Not getting any help at all from telegistics.
disconnect the power for minimum 10 hours then connect again.  But if like my 2 might only work for a couple of days before doing the same again.  But thats the first thing the help desk tell you to do




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7 posts

Wannabe Geek
  Reply # 771192 27-Feb-2013 18:28 Send private message

It is supposed to be brand new, as in we have had it for a week. It is a replacement, had the same problem with that after we had had it for 10 months. Mind you it took Telegisitics 5 weeks to replace it. We can't get it far enough to get to a menu to even try and run a diagnotic on it. We get the Powering Up, then if we are lucky we get the Almost there, just afew minutes more but that is about as far as it goes before it is back to Powering Up



7 posts

Wannabe Geek
  Reply # 771194 27-Feb-2013 18:30 Send private message

We have unplugged for several hours or overnight and it still does the same. My husband has just plugged it back in while I have been doing this and Bingo we have TV but for how long. It has been unplugged since Monday

4276 posts

Uber Geek
  Reply # 771195 27-Feb-2013 18:31 Send private message

A couple of mine had this problem when I first got them, as they were basically DOA. The only solution really is to go through their troubleshooting process and get a replacement from them. I also had to wait 3 weeks to get one replaced, the other was swapped instore, but they no longer sell them in retail stores.

62 posts

Master Geek

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Hybrid TV (TiVo)
  Reply # 771212 27-Feb-2013 19:14 Send private message

I can only reiterate the call the 0800 number.

Occasionally the stars align in a bad way and you get a DOA as a replacement.

Unfortunately, in NZ I can only help with account/software issues usually. Telecom are the go to for hardware.

Dan

BDFL
43817 posts

Uber Geek

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  Reply # 771217 27-Feb-2013 19:21 Send private message

Follow everyone's advice and call the 0800.





Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) 

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3943 posts

Uber Geek

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  Reply # 771228 27-Feb-2013 19:41 Send private message

I'm still puzzled by the title ... Hmm ... A bit like "my car is making noise" or " my phone is ringing"




Apologies for poor typing standards when on Samsung Galaxy S4

BDFL
43817 posts

Uber Geek

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  Reply # 771229 27-Feb-2013 19:42 Send private message

Yes, the OP didn't put much effort in providing information to get a better answer. So the standard "call the 0800 nunber" is still the best advice.





Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) 

Geekzone Price comparison | Amazon Kindle order page | How to get the best out of Geekzone | New Zealand IT Jobs | Geekzone News | Jinglebugs 



7 posts

Wannabe Geek
  Reply # 771246 27-Feb-2013 19:56 Send private message

Oops sorry I didn't actually mean to just post that. Am a newby at this forum stuff. hit enter before I realised i needed to scroll down and put an explanation.

Have called telecom and was told that as i am no longer a telecom customer they couldnt help. I will try again. The Tivo is off powering up again after working for almost an hour and a half.



7 posts

Wannabe Geek
  Reply # 771247 27-Feb-2013 19:57 Send private message

Telegistics have said I need to return this then they will send me a replacement, I am at the point where I want a replacement or refund immediately, not in 5 weeks. Might threaten Fair Go or something.

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