Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
BDFL
49585 posts

Uber Geek
+1 received by user: 4417

Administrator
Trusted
Geekzone
Subscriber

  Reply # 771248 27-Feb-2013 19:57 Send private message

Regardless of being a Telecom customer or not, they are still responsible for TiVo warranty in New Zealand and they can not get out of this.

You have your rights and you should get them to troubleshoot it with you and send a replacement if needed.




1115 posts

Uber Geek
+1 received by user: 52

Subscriber

  Reply # 771249 27-Feb-2013 20:00 Send private message

JGTN: Oops sorry I didn't actually mean to just post that. Am a newby at this forum stuff. hit enter before I realised i needed to scroll down and put an explanation.

Have called telecom and was told that as i am no longer a telecom customer they couldnt help. I will try again. The Tivo is off powering up again after working for almost an hour and a half.
yeah that was the answer I got with mine at the time. I wasnt a Telecom customer and they told me because of that they cant help.  I ended up quitting them since no help. Actually glad to hear I am not the only one they wouldnt help since not a customer 




HTPC AMD A4-5300 cpu, Gigabyte ga2fa75m-d3h motherboard, , 4GB DDR3 ram, onboard  graphics. Hauppuage HVR 3300 tuner,  Antec 2480B case, Windows 7 home premium 64 bit using media center

BDFL
49585 posts

Uber Geek
+1 received by user: 4417

Administrator
Trusted
Geekzone
Subscriber

  Reply # 771253 27-Feb-2013 20:01 Send private message

They can not get out of the TiVo warranty as they are the distributors. They have to fix, replace it or refund if inside the warranty.

The OP says they offered a replacement, so she should take it.




107 posts

Master Geek
+1 received by user: 11

Trusted
Hybrid TV (TiVo)

  Reply # 771254 27-Feb-2013 20:02 Send private message

Guys,
Could you PM me your experiences (PM in the interest of keeping your details private)
I'd like to follow up on this.

Dan

BDFL
49585 posts

Uber Geek
+1 received by user: 4417

Administrator
Trusted
Geekzone
Subscriber

  Reply # 771302 27-Feb-2013 21:12 Send private message

To the OP: "PM" is when you send a Private Message by clicking the [EMAIL] icon next to someone's post.




20 posts

Geek


  Reply # 772560 2-Mar-2013 09:00 Send private message

I'm glad I stumbled on this. My in-laws Tivo started to persistently reboot towards the end of its warranty period last year, so took back to Noel Leeming. Some 6 to 8 weeks later they finally got a replacement, but the remote was dud - went through all the options to reset etc, then got a replacement remote which worked fine. After that, within a week, the same reboot problem is happening again. It takes ages for the thing to boot up which makes it even more frustrating.

The whole process involved giving them a temporary replacement (a DishTV model) twice, the first of which did not work because it actually lacked a hard drive. The whole process has been pretty poor.

I read on one of the Magic TV threads that there was a freeview related problem causing reboots.. what do people think about this?

BDFL
49585 posts

Uber Geek
+1 received by user: 4417

Administrator
Trusted
Geekzone
Subscriber

  Reply # 772561 2-Mar-2013 09:02 Send private message

It could be. I wonder if TiVo has anyone in New Zealand that can help diagnose this kind of problems though, if it's related to the content.




107 posts

Master Geek
+1 received by user: 11

Trusted
Hybrid TV (TiVo)

  Reply # 772565 2-Mar-2013 09:10 Send private message

I'm not aware of any broad free to air problems causing that sort of issue (and I would have heard about it loudly ;) )

Constant rebooting is indicative of a hardware fault, though I'd be willing to consider a low quality signal causing system stability issues (although unlikely)

Have a peak in System Information, diagnostics, check out the signal strength, MER and verbati error rate

MER above 250 is preferred, and the lower the error rate the better.

Too strong a signal (EG after an amplifier and showing 100) has also been known to cause weirdness.

Dan

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Moment of Truth?
Created by BarTender, last reply by joker97 on 15-Sep-2014 15:20 (69 replies)
Pages... 3 4 5


Spark DNS Issues - Amazing - Broadband Service Alert
Created by PeteS, last reply by Demeter on 15-Sep-2014 14:13 (307 replies)
Pages... 19 20 21


hp bios update
Created by foxy38, last reply by foxy38 on 14-Sep-2014 19:08 (26 replies)
Pages... 2


2014 Holden SS (V8) or Ford XR6-T (in-line 6 turbo)
Created by joker97, last reply by BTR on 15-Sep-2014 15:41 (66 replies)
Pages... 3 4 5


Have $10,000, now what?
Created by Unregistered, last reply by pbgben on 15-Sep-2014 12:51 (44 replies)
Pages... 2 3


Mr. Key to extradite the German?
Created by TimA, last reply by TimA on 15-Sep-2014 16:00 (18 replies)
Pages... 2


Warning: Rage Ahead - Campbell Live and childhood poverty
Created by kawaii, last reply by sir1963 on 15-Sep-2014 07:09 (225 replies)
Pages... 13 14 15


Apple Watch - It's official!
Created by dickytim, last reply by joker97 on 13-Sep-2014 11:53 (60 replies)
Pages... 2 3 4



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.