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Topic # 136693 5-Dec-2013 20:23 Send private message

Suddenly cannot connect to TiVo service on 2 existing devices, or a 3rd TiVo we just got today for a replacement.  Home network and internet working normally with no other connection issues.  Nothing has been changed, no updates etc, just suddenly stopped working.  

All TiVo's report network details and show good internet connection stats.  Tried via cable as well just in case wi-fi issue but same result - error code N11 "connection interrupted" when it gets to the download part.

A quick search reveals last time this happened it was an issue with the TiVo servers.  0800MYTIVO CSR reports no known issues ( I am not convinced).

Anyone else having problems?

I can't activate the replacement if I can't connect to the TiVo server :-(

Cheers 






Artificial intelligence is no match, for natural stupidity



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  Reply # 946232 5-Dec-2013 20:27 One person supports this post Send private message

I've been having issues since yesterday but things seem to be mostly working now. Did find this on the TiVo site though:

http://support.mytivo.co.nz/index.php?sid=811652&lang=en&action=news&newsid=2



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  Reply # 946245 5-Dec-2013 20:32 Send private message

jonolynn: I've been having issues since yesterday but things seem to be mostly working now. Did find this on the TiVo site though:

http://support.mytivo.co.nz/index.php?sid=811652&lang=en&action=news&newsid=2


Thanks.  Didn't spot that one.  I would have thought the helpdesk would have been aware of this!  I noticed it wasn't Telecom anymore either, some other company whose name I didn't catch...but I digress

I was just about ready to throw them out the window!!!  Will try again tomorrow.








Artificial intelligence is no match, for natural stupidity



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  Reply # 946385 6-Dec-2013 09:00 Send private message

You're aware this is most likely a part of the Caspa upgrade to Quickflix..




Regards,

Old3eyes

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Hybrid TV (TiVo)

  Reply # 946413 6-Dec-2013 09:45 Send private message

old3eyes: You're aware this is most likely a part of the Caspa upgrade to Quickflix..

We took the time for some spring cleaning in the data center.

There were some network issues that took longer to resolve than I would have liked, everything our side is showing as working now though.

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Master Geek


  Reply # 946515 6-Dec-2013 12:14 Send private message

DanHybrid:
old3eyes: You're aware this is most likely a part of the Caspa upgrade to Quickflix..

We took the time for some spring cleaning in the data center.

There were some network issues that took longer to resolve than I would have liked, everything our side is showing as working now though.


RE: "connection interrupted"

Phew!
I thought it was just me as I had only just installed a Powerline connector and ethernet cable to the TiVo.
One moment it connected and the next day I received the 'connection interrupted' message.
It seemed to be intermittent.
Will try again tonight.






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  Reply # 946531 6-Dec-2013 12:23 Send private message

No luck this morning. Both devices still fail at the same point despite everything else remaining unchanged and operating perfectly. Grrrr




Artificial intelligence is no match, for natural stupidity



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  Reply # 946554 6-Dec-2013 13:13 Send private message

My secondary unit spat the dummy the other day and lost the EPG resulting in a message telling me to activate the TiVo service at mytivo.co.nz (which I had done months ago when I got it...!)

I went to mytivo.co.nz, confirmed the status was activated, reconnected to the TiVo service on the unit itself, restarted the unit, voila!  Hunky dunky.

Not sure why only one of the units lost its way while the other stayed the course... 

Hopefully its a once-er.

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  Reply # 946582 6-Dec-2013 13:50 Send private message

Hey I to am not able to update the EPG
Last tried at 11pm last night, but at least I now know that it's not just my units, however I now have problems with my Glo remote some buttons work and other's don't? Of course I've tried with new batteries but only noticed this while this scheduled maintenance problems
also has anyone else noticed the purple flag showing up next to the programs that have been recorded in HD?this I've never seen before, is a setting or part of a firmware update?

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  Reply # 946614 6-Dec-2013 14:43 Send private message

Seems a new and separate error has occurred, we are investigating now.



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  Reply # 946756 6-Dec-2013 20:12 Send private message

Seems to all be working again as at this evening. Cheers




Artificial intelligence is no match, for natural stupidity



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Master Geek


  Reply # 946773 6-Dec-2013 20:57 Send private message

Hey yes everything is going well now, even my remote is working as it should
Still got the different colour (purple) in now playing list, but hey I like it.

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