Unfortunately we are vulnerable to this happening to any software which is not open source.
I seems lmost all these smart type devices being sold these days that need a remote connection are proprietary. Potentially apple devices are the same, but they don't remove essential features that will render a device useless, just because it has reached a certain age.
In this case it appears Hybrid always only a 10 year license to provide Tivo to Australia, and by the time they sold it in NZ, it was down to 7-8 years remaining. So IMO they should have stamped on the box that the box expired in 2017, so buyer knew that it had a time limited life to it. I would have thought that would have been required under NZ laws? In normal cases you would expect the parent company who owns the license to step in after the license expires, but Tivo US don't appear to be wanting to do that.
Got to remember under NZ law (consumer guarantees act) you can also chase the retailer..........most cases it Telecom (AKA Spark) and near the end of retail sales it was also Noel Lemmings, both of these companies are still around so the legal obligation falls on them to repair/replace/refund........
But how long is the life? If you had a Panny PVR that was near 10 years old would you get CGA coverage?
Consumer has a table for expected life of products under the CGA, but their is a range depending on the value/quality of it and the use it has had. But Tivos are quite high quality as they did retail for nearly $1000 when Spark were selling them.
Yep, I agree, but 10 years for a device with a HDD? Ive had Panny DVRs since the $1800 one I got. Its still goes I think, not a great deal of use, but its SD only. I cant claim on that. The TIVO issue is quite unique, there are many takes n it that you can say, forget it its over, and others where you can say, its not over. The boxes are not going to fail on 1 Nov, they will work exactly as they have done. Play, record, and so on. The box has an ongoing life. But the licence doesnt, and thats part of the software. I can see lawyers in a trial one arguing the box (hardware) the other arguing the software.
Harddrives can potentially last a long time. I have a PC from the late 80's and the harddrive still words fine. But hard drives could be seen as a consumable part that can be replaced. eg if your computers harddrive fails you just take it into a repair agent to get it repaired, and they switch out the harddrive, you don't replace the entire computer. Also manufacturers are required to have spare parts reasonably available for the service life, so that products can be repaired. Just because a harddrive dies, doesn't mean that the product has reached teh end of it's life. If that was the case anyone who purchased a windows OEM license would have to buy a new license everytime their harddrive failed. Instead the license to tied to the motherboard, and that seems to be industry practice when software is tied to hardware.