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Hawkes Bay
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  Reply # 259272 29-Sep-2009 09:15 Send private message

No apology email here... just a mishmash of mixed messages, an inability to remove people from potentially sensitive mailing lists (an inability to remove people from any mailing list is bad enough, and illegal in many places).




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  Reply # 259743 30-Sep-2009 14:43 Send private message

I got this email aswell. I logged in2 the site and hey presto, no Supplemental Profile Survey (under Survey in the left navigation). When I got this I thought I was in for a tivo test but no, they just screwd it up and confused every1. I wanted to email or ring someboby to find out whats going on but I cant find any contact details. Not impressed with them so far...

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  Reply # 259751 30-Sep-2009 15:26 Send private message

freitasm: So they send an email to non-testers, and send the apology to testers only? What a way to not get friends...

Haha!

Yea, exact same thing happened to me too by the way :S

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  Reply # 259752 30-Sep-2009 15:31 Send private message

Odd that this hasn't been sorted yet.




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  Reply # 259775 30-Sep-2009 16:12 Send private message

RockResearch: Odd that this hasn't been sorted yet.


Given their inability to run a simple beta trial I certainly won't be rushing out to get a Tivo.

I have no confidence that they will have things working properly on day one.

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  Reply # 259800 30-Sep-2009 17:21 Send private message

rscole86: What all of you may have missed, is an apology email that was sent out afterwards. I think the email that you were sent, was organised by TiVo USA, and not TiVo NZ/AUS.
I am not sure exactly, as I am at work now.


Ahh, so you are a tivo beta tester and got the apology email ?

How is the box going if you are a beta tester ...

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  Reply # 260426 2-Oct-2009 07:38 Send private message

Sorted (email below)

You received an email last week requesting your input into a TiVo Supplemental Profile Survey in error. The email was intended only for United States TiVo Beta participants, but was sent to a wider audience who did not have access to the survey. I understand that this has caused much confusion and frustration for you, and feel terrible about this mistake.

Please accept my sincerest, heartfelt apology for this error and the inconvenience it has caused you and our partners in Australia and New Zealand. We will be much more diligent to avoid this type of situation in the future.

Best regards,

Casey Nance
Sr. Manager, TiVo Field Trials/Beta Programs




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  Reply # 260429 2-Oct-2009 07:54 Send private message

Yes.. seems everyone got this email this morning.

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  Reply # 260544 2-Oct-2009 13:08 Send private message

Did anyone else seem to think it was worded just a little similar to a Nigerian 419 letter?

,

"my sincerest, heartfelt apology"

"I understand that this has caused much confusion and frustration for you, and feel terrible about this mistake.

There should be a "I" or a "we" in that last sentence.

please send no money now, just your bank account

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  Reply # 260546 2-Oct-2009 13:12 Send private message

paradoxsm: Did anyone else seem to think it was worded just a little similar to a Nigerian 419 letter?

,

"my sincerest, heartfelt apology"

"I understand that this has caused much confusion and frustration for you, and feel terrible about this mistake.

There should be a "I" or a "we" in that last sentence.

please send no money now, just your bank account

lol "TiVo is trying to 419 me!"

:o)




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  Reply # 260552 2-Oct-2009 13:24 Send private message

Why did it take a week to type and send a two paragraph email?




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Reply # 261177 5-Oct-2009 13:36 Send private message

graemeh: I have no confidence that they will have things working properly on day one.

With major undertakings, such as a nationwide launch of a product, it's exceptionally rare for any company to get things right on day one.  There are always headaches but they usually get sorted out with a little time.

Tivo are simply having PR problems here.  From what I understand the service (apart from the full aspects of it being limited to Telecom customers) is actually quite good and easy to use.

Telecom will probably also face angry customers after launch if they persist with pushing wireless G as a transmission medium.

Tivo need to fire their marketing department and start again.  Then they need to talk seriously to Telecom about the building potential for wider damage to the brand name.

[EDIT] forgot the icon... :-)




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