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Forums › TiVo › Grey Screen/ No signal
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807 posts

Ultimate Geek
  Reply # 345124 25-Jun-2010 10:05 Send private message

Despite promises to the Telecom CTS  Support folks Tivo Australia have failed to contact me. The Telecom Complex Support Team have been great its not their fault.

I have however escalated the issue to Telecom Senior Management. The actions of Tivo Australia is reflecting badly on Telecom.

Not to mention I am out of a Tivo for 5 weeks and counting. 




KiwiNZ


Whāia te iti kahurangi
Ki te tūohu koe, me he maunga teitei Pursue excellence – should you stumble, let it be to a lofty mountain

57 posts

Master Geek
  Reply # 345138 25-Jun-2010 10:40 Send private message

As posted earlier, have you tried adding an attenuator to the antenna cable? I know it seems like a strange thing to need to do, but it has been reported to fix similar problems for other freeview HD receivers.



807 posts

Ultimate Geek
  Reply # 345163 25-Jun-2010 11:40 Send private message

Yep ,I tried an inline and a variable attenuator from DSE to bring my signal strength down to around 80 . But alas to no avail.

This unit is just a dead marine. 




KiwiNZ


Whāia te iti kahurangi
Ki te tūohu koe, me he maunga teitei Pursue excellence – should you stumble, let it be to a lofty mountain



807 posts

Ultimate Geek
  Reply # 346346 29-Jun-2010 13:33 Send private message

Telecom have advised that I am to get a new Tivo unit. It should arrive this week. 




KiwiNZ


Whāia te iti kahurangi
Ki te tūohu koe, me he maunga teitei Pursue excellence – should you stumble, let it be to a lofty mountain

145 posts

Master Geek
  Reply # 346770 30-Jun-2010 20:57 Send private message

Nice one! Hope you have better luck with the new one.



807 posts

Ultimate Geek
  Reply # 346851 1-Jul-2010 07:48 Send private message

The new Tivo arrived by Courier last evening. I set it up last night and all seemed well.

A big thank you to the Telecom Management and especially the Telecom CTS team who got Tivo Australia to finally see sense.




KiwiNZ


Whāia te iti kahurangi
Ki te tūohu koe, me he maunga teitei Pursue excellence – should you stumble, let it be to a lofty mountain



807 posts

Ultimate Geek
  Reply # 370559 21-Aug-2010 06:54 Send private message

It has been several weeks since my machine was replaced by Telecom. It has not skipped a beat. It is working flawlessly. Never missed a set recording , no grey screens nothing.

Thank you Telecom and the Complex Help Desk , you are awesome. 




KiwiNZ


Whāia te iti kahurangi
Ki te tūohu koe, me he maunga teitei Pursue excellence – should you stumble, let it be to a lofty mountain

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