johcar: @ meremaiden - no I haven't called Prime. I was on the Test Team for TiVo and I know from their Forum that a lot of testers contacted Prime (at least in the early days) to complain and they just got the brush off with a standard response.
That said, time has passed and I know that TiVo is doing passably well, so it might be time to give it another go....
I know I can manually record Prime and/or Maori TV programmes, but it's more of an effort to find out what's on and when than other channels, and after they've been recorded, they're not easily individually identifiable in the Now Playing list.
In short, it's a PITA.
I didn't by Tivo in the end because of this EPG issue. Do you know why Tivo does not use the over-the-air EPG like other FreeView?