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692 posts

Ultimate Geek
+1 received by user: 8

Topic # 64987 27-Jul-2010 09:48 Send private message

I recently asked telecom about a problem with my modem and also asked about my contract [due to expire late Sept] now that they were withdrawing their Big Time plan and received an interesting response.

Thank you for contacting Telecom.

[edit: removed standard modem fault response]

As a BigTime customer all contracts have already been removed off your account so you are not penalised if you leave Telecom.

I have checked the services on your Telecom Account and see that you have Tivo. At present Telecom are not recording any broadband usage at all for customers that have Tivo. You can check this yourself by logging into your broadband usagemeter at  

Does anyone know what that actually means, is this just usage via the Tivo or any usage because I have a TiVo through them?


I assume she is referring to CASPA on-demand usage.
Be nice if it meant any usage and I could route traffic through the TiVo somehow ;o)


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5957 posts

Uber Geek
+1 received by user: 1217

  Reply # 356946 27-Jul-2010 09:51 Send private message

did you try logging into your usage meter? what did it say?

BDFL - Memuneh
53979 posts

Uber Geek
+1 received by user: 6921


  Reply # 356950 27-Jul-2010 09:56 Send private message

There's a discussion about this already

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