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Topic # 69185 4-Oct-2010 23:42 Send private message

I realized tonight that we havn't had any usage put against our account since the day we got our TiVo. I thought about it and remembered I downloaded quite a lot of files so I didn't want to get a nasty bill. I called the help desk and asked if I would be billed still since it was their mistake. They said that its meant to be like that and will remain that way until atleast next year. Can some of you other TiVo owners call up and see if they tell you the same thing? 

I'm not going to download heaps like we did on bigtime because hopefully this might prove that we can be trusted with unlimited. lol 





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

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Baby Get Shaky!
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  Reply # 387977 5-Oct-2010 00:05 Send private message

This is a well known *issue* with Tivo and Telecom which has been discussed before on GZ. I impressed that Telecom told you it was intentional though!

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  Reply # 388039 5-Oct-2010 08:49 Send private message

tardtasticx: I realized tonight that we havn't had any usage put against our account since the day we got our TiVo. I thought about it and remembered I downloaded quite a lot of files so I didn't want to get a nasty bill. I called the help desk and asked if I would be billed still since it was their mistake. They said that its meant to be like that and will remain that way until atleast next year. Can some of you other TiVo owners call up and see if they tell you the same thing? 

I'm not going to download heaps like we did on bigtime because hopefully this might prove that we can be trusted with unlimited. lol 


There are already threads about this.
They know about it and have done since last year but we have stopped talking about here it in case too many people get TiVo just to get unmetered BB and force them to do something about it sooner.

Unmetered FS/FS, fill your boots, they have confirmed all usage is unmetered so they cannot retrospectively charge you for it and it is not for much longer.  I don't think unmetered is a trust issue, it is just financial, and to be fair they won't notice or care how good you are being when everyone else is probably thrashing it anyway.

D

edit* You might want to look at choosing a cheaper plan with a smaller cap since it is irrelevant. You can always change again when it comes off.

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  Reply # 388041 5-Oct-2010 08:55 Send private message

kingjj: This is a well known *issue* with Tivo and Telecom which has been discussed before on GZ. I impressed that Telecom told you it was intentional though!


Took me 8 months to find out and it was only because a Telecom service agent told me when I mentioned leaving Telecom to get a bigger data cap for less elsewhere. Oh...in that case...never mind. Laughing
It's been sweet since. I do get the odd twinge of guilt when i abuse it. [I mean the broadband..you people!]

D

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  Reply # 388042 5-Oct-2010 08:55 Send private message

I ordered a tivo the other day and was advised that the issue has been fixed, might just be for new people ordering tivo's

BDFL
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  Reply # 388050 5-Oct-2010 09:08 Send private message

tardtasticx: I realized tonight that we havn't had any usage put against our account since the day we got our TiVo. I thought about it and remembered I downloaded quite a lot of files so I didn't want to get a nasty bill. I called the help desk and asked if I would be billed still since it was their mistake. They said that its meant to be like that and will remain that way until atleast next year. Can some of you other TiVo owners call up and see if they tell you the same thing? 

I'm not going to download heaps like we did on bigtime because hopefully this might prove that we can be trusted with unlimited. lol 


There are at least another four discussions on this... No, it's not "meant to be like that". It was onyl the TiVo traffic that was supposed to be zer rated.

fter this has been reported so many times, I am sure Telecom is fixing it any moment now.









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  Reply # 388112 5-Oct-2010 11:14 Send private message

yeh they told me that if i get any overusage charges i need to call billing and they will give me a credit





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

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  Reply # 388119 5-Oct-2010 11:27 Send private message

Thats a refreshing sales tactic - bundle unlimited broadband with a PVR to boost lackluster sales :P

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  Reply # 388122 5-Oct-2010 11:34 Send private message

nickb800: Thats a refreshing sales tactic - bundle unlimited broadband with a PVR to boost lackluster sales :P


It would be a good sales point but it isn't something they are telling anyone about, due to it being down to a fault which has left them unable to differentiate between TiVo and general use.

D

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Reply # 388135 5-Oct-2010 11:48 Send private message

The first rule of TiVo is, you do not talk about Unlimited Broadband Tongue out

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  Reply # 388940 6-Oct-2010 21:19 Send private message

It's best to avoid it because a) you probably don't want a tivo and b) you're going to be sad/angry when they fix it.



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  Reply # 439073 14-Feb-2011 07:44 Send private message

Hey it seems to be doing it again. We downgraded to the 40GB plan since the school holz was over and house would be empty most of the day, and we have no usage against the account.





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

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  Reply # 439080 14-Feb-2011 08:19 Send private message

ssssshhhhh

haha, I wonder how mine is doing..




Usual disclaimer regarding my employer
http://twitter.com/joff_nz

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  Reply # 439083 14-Feb-2011 08:39 Send private message

tardtasticx: Hey it seems to be doing it again. We downgraded to the 40GB plan since the school holz was over and house would be empty most of the day, and we have no usage against the account.


Lol, downgraded to 40GB through lack of use.

Anyway, mine is still being measured; rolled over on 12th and already at 4GB used.

DLS

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  Reply # 445229 3-Mar-2011 17:28 Send private message

Nice one Telecom, after finally receiving snail mail because of the Chch earthquake, I get told my "Freevo" is over and now I have a data cap :(

I know it's not Telecom's fault, but it just adds to the list of things to deal with at the moment.

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  Reply # 445240 3-Mar-2011 18:05 Send private message

This problem is fixed for my parents - why is it still happening for new Tivo subscribers?


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