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Topic # 71436 10-Nov-2010 12:15 Send private message

Not the first time this has happened so I'm getting a bit peeved.

Bought a couple of CASPA movies on Saturday morning, intending to watch them on Saturday night. Download didn't happen on Saturday, or Sunday.

Tried the usual:

Connect to TiVo servers (successful)
Download free content to try to trigger the paid content (unsuccessful)
Restart the TiVo (successful - but no downloads) 

Logged a call with TiVo and got a copy/paste reply (totally unhelpful):


Any movies that do not download properly or do not begin to download will be flagged as a download failure and will be automatically refunded within 5 business days. If this is not the case please get back to us with the title, time and date of the download (you can check this on your Transaction History on the CASPA wallet on the website by logging into your My TiVo account).

If it happens again please try the following:

- Try downloading some free content

- check the following places:
- Now Playing List
- Recently Deleted (found in the Now Playing List)
- To Do list (found in Find a Program)
- Recording history (found in to do list)

Please also try to connect to our servers (go to TiVo Central > Messages & Settings > Settings > Network > 'Connect to TiVo Services now').

Also ensure that all the correct ports are open:
http://support.mytivo.com.au/index.php?sid=69122&lang=en&action=artikel&cat=23&id=19&artlang=en&highlight=n17

TCP port 37 
TCP port 80 
TCP port 443 
TCP port 2190 
TCP port 4430 
TCP port 5005 
TCP port 5222 
TCP port 5223 
TCP port 5224 
TCP port 7287 
TCP port 7288 
TCP port 8000 
TCP ports 8080-8089 
TCP port 8101 
TCP port 8102 
TCP port 8181 
TCP port 8200 
UDP port 37 
UDP port 123 
UDP port 2190


My router's firewall is disabled (deliberately), so I rang Telecom and spoke to the BB Helpdesk (in Auckland rather than Manila!) - very helpful, and they are following up with CASPA in Oz, but I was wondering if anyone else also encounters problems trying to download CASPA content...

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367 posts

Ultimate Geek
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  Reply # 403281 11-Nov-2010 10:08 Send private message

I have only tried a few movies.  The first 1 I tried did not work, the rest did.  After watching Robin Hood I wish it had failed.

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  Reply # 403364 11-Nov-2010 12:41 Send private message

wallop: I have only tried a few movies.  The first 1 I tried did not work, the rest did.  After watching Robin Hood I wish it had failed.



You just saved me from  downloading that one at the weekend.  I'll look at something else..




Regards,

Old3eyes

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Telecom NZ

  Reply # 403375 11-Nov-2010 13:09 Send private message

Don't get me started ... the whole user interface for CASPA downloads is terrible.  I mean who would download a show based on a really badly written blurb?  Where are the trailers?  You have the technology Hybrid/Tivo.  How about the speed or lack thereof in the interface.  How about you hire some proper user interface designers.

The menus suck.  If you don't want a movie that is in "new" (for lack of a better word) section, you've got to scroll through lists of movies in a alphabetical order.  You can't search.  I mean really, who designed this crap?

The prices a rip off too.  $5 to watch a movie that is 10+ years old?  And that is only to hire it for a few days.  Maybe if it was buy permanently it'd be worth it.

 

Okay, I'll get off my soap box now.  Definitely not a selling point for the tivo.




My views are my own, and may not necessarily represent those of my employer.

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Ultimate Geek
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  Reply # 403388 11-Nov-2010 13:32 Send private message

Guys I had issues with Caspa months ago and didn't use it till the other day. It did download the movie for me first time which was unusual. However the movie was lame.

So I've just purchased an AppleTV which will go nicely with my iPad and iPhone and their movie content is better than Caspa and the interface is excellent. You can also play movie trailers and customer reviews are right there as well.

Caspa sucks. Thats fact not opinion.

However TiVo for recording and watching Freeview TV is fantastic.

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  Reply # 406668 19-Nov-2010 11:18 Send private message

Could someone please direct me to what little free CASPA content there is available?

The interface is a dog and I don't know where to find free stuff (if there is any).

Just want to test it out for myself.

Thanks.




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  Reply # 406688 19-Nov-2010 11:50 Send private message

A lot of the free stuff is generally in the bandit.FM (Music) section

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  Reply # 406690 19-Nov-2010 11:53 Send private message

johcar: A lot of the free stuff is generally in the bandit.FM (Music) section

No video free?

Thanks.




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Ultimate Geek
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  Reply # 406704 19-Nov-2010 12:29 Send private message

Yes I have found some previously and watched it. Doco about Australia if i remember correctly. Haven't gone looking in a while and not near my Tivo at present, so can't check for you. Wasn't under bandit.FM though.

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  Reply # 406751 19-Nov-2010 14:39 Send private message

ahmad:
johcar: A lot of the free stuff is generally in the bandit.FM (Music) section

No video free?

Thanks.



Last time I looked there were plenty of music videos and Bella TV were free.




Regards,

Old3eyes

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Ultimate Geek
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  Reply # 406904 19-Nov-2010 20:15 Send private message

You need to be really fast getting back to view the free stuff. In most cases you have around 15 minutes to view it, and it may take almost that long to download it.

Whoever set the time limits on this DRM nonsense is sadly out of touch with the real world. Caspa's an EPIC fail, but TIVO otherwise is great. Then of course there are other benefits we don't talk about Cool



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  Reply # 406921 19-Nov-2010 21:11 Send private message

You'll be getting a letter (very) soon, Spong. The cap-free days are coming to an end. Cry

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Ultimate Geek

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  Reply # 406930 19-Nov-2010 21:48 Send private message

johcar: You'll be getting a letter (very) soon, Spong. The cap-free days are coming to an end. Cry


How do you mean johcar ?
Any bandwidth going to TiVo won't be free anymore ?
That would break the contracts we have when we bought the TiVo boxes from telecom wouldn't it ?

Or are they fixing the TiVo bandwidth not being counted problem..

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  Reply # 406931 19-Nov-2010 21:48 Send private message

johcar: You'll be getting a letter (very) soon, Spong. The cap-free days are coming to an end. Cry


Do you know this for sure, and how much longer do we have? I've heard this mentioned before from Telecom sources, but no actual time frame.



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  Reply # 406935 19-Nov-2010 22:12 Send private message

Not the free TiVo downloads, that's staying as far as I'm aware.

But the fix for the bandwidth not being measured (at the customer end) is going in very shortly (unless it gets delayed again...!!).

There will be a letter first however...

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  Reply # 406939 19-Nov-2010 22:20 Send private message

they might be playing with it now as I can't load up my usage stats at my telecom, haven't been able to all night..

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