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767 posts

Ultimate Geek
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Topic # 72644 30-Nov-2010 11:29 Send private message

Just received a letter from Telecom saying broadband data cap enforcement resumes the week of December 7-14.

Those with Tivo and broken usage meters better make the best of it.

Wink

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21 posts

Geek


  Reply # 411148 30-Nov-2010 12:49 Send private message

all good things come to an end i guess.
anyway does anyone know a good ISP? Caspa isn't worth sticking around with telecom for.

Actually come to think of it - last week I had a call from telecom asking me if i would sign up for 12 months. The timing seems suspicious, maybe they were doing a ring-around before the tivo letter arrived? Did anyone else get a call?



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Ultimate Geek
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  Reply # 411176 30-Nov-2010 13:38 Send private message

Come to think of it I got a similar call.



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Ultimate Geek
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Subscriber

  Reply # 411266 30-Nov-2010 16:25 Send private message

I got one of those letters today also, and no sweeteners included. Haven't received one of those calls that offers to double your allowance for signing up for another 12 months either. Hmm, I suppose all good things come to an end. No longer my Happy Place.....  

1163 posts

Uber Geek


  Reply # 411271 30-Nov-2010 16:28

Supposedly there are other unmetered ISPs coming onboard with tivo in the future. I personally don't use caspa, so don't need it. It would be great however if tvnz ondemand was integrated into the tivo.

677 posts

Ultimate Geek
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  Reply # 411297 30-Nov-2010 17:51 Send private message

Damn it, that does explain the phone call and the 12 month sign up [albeit at a reduced rate]
What annoys me is the CSA actually joked about how there was no metering for Telecom customers with Tivo and how they hoped that it would continue for some time. I feel a bit of pillock now. They must have known that it was ending and that is why they were calling.

That smacks of being a bit deceptive if you ask me.

DLS

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  Reply # 411311 30-Nov-2010 18:17 Send private message

Kiwi1971: Damn it, that does explain the phone call and the 12 month sign up [albeit at a reduced rate]
What annoys me is the CSA actually joked about how there was no metering for Telecom customers with Tivo and how they hoped that it would continue for some time. I feel a bit of pillock now. They must have known that it was ending and that is why they were calling.

That smacks of being a bit deceptive if you ask me.

DLS


It has been widely known that this was a glitch that was going to be fixed eventually.  I guess I will have to go back to a bigger plan...bugger




Artificial intelligence is no match, for natural stupidity



534 posts

Ultimate Geek

Trusted

  Reply # 411313 30-Nov-2010 18:19 Send private message

I got the same letter today,

But at least they are letting us know, after all they are only fixing a piece of the Tivo hardware on their end that wasn't working correctly, it wasn't supposed to be like that.

They could have quite easily just fixed it without telling anyone !

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Ultimate Geek
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  Reply # 411320 30-Nov-2010 18:39 Send private message

cafeg: I got the same letter today,

But at least they are letting us know, after all they are only fixing a piece of the Tivo hardware on their end that wasn't working correctly, it wasn't supposed to be like that.

They could have quite easily just fixed it without telling anyone !


I fully appreciate that it wasn't going to last for ever and that it was only a technical problem. I only object to the way they sneakily pre-empted my migration by talking me into a new contract knowing that within a month there would be no more unmetered broadband and that I was likely to look elsewhere.

We even discussed this Tivo/broadband error at some length and she had every opportunity to tell me about the problem being fixed shortly but I feel that she deliberately hid this. I would have agreed to nothing on the phone if I was made aware of this.

Do I have a cooling off period? it has been less than two weeks.

DLS 

226 posts

Master Geek
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  Reply # 411384 30-Nov-2010 21:17 Send private message

ilovemusic: Just received a letter from Telecom saying broadband data cap enforcement resumes the week of December 7-14.

Those with Tivo and broken usage meters better make the best of it.

Wink


I also received the letter today.

However, it clearly says (on mine) under the sub-heading "What about my TiVo?"

"As a Telecom Broadband Customer you will continue to be able to download everything to your TiVo media device (including as much content from CASPA On-Demand as you choose ... and this will not impact your monthly broadband data allowance".
 





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Uber Geek
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  Reply # 411462 1-Dec-2010 06:51 Send private message

Kiwi1971:
cafeg: I got the same letter today,

But at least they are letting us know, after all they are only fixing a piece of the Tivo hardware on their end that wasn't working correctly, it wasn't supposed to be like that.

They could have quite easily just fixed it without telling anyone !


I fully appreciate that it wasn't going to last for ever and that it was only a technical problem. I only object to the way they sneakily pre-empted my migration by talking me into a new contract knowing that within a month there would be no more unmetered broadband and that I was likely to look elsewhere.

We even discussed this Tivo/broadband error at some length and she had every opportunity to tell me about the problem being fixed shortly but I feel that she deliberately hid this. I would have agreed to nothing on the phone if I was made aware of this.

Do I have a cooling off period? it has been less than two weeks.

DLS 

To be brutally honest, you only duped yourself.

Noone forced you to agree to the contract, but obviously the enticements offered to you were enough for you to agree. 




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Wannabe Geek


  Reply # 411463 1-Dec-2010 07:02 Send private message

alisam:
I also received the letter today.

However, it clearly says (on mine) under the sub-heading "What about my TiVo?"

"As a Telecom Broadband Customer you will continue to be able to download everything to your TiVo media device (including as much content from CASPA On-Demand as you choose ... and this will not impact your monthly broadband data allowance".
 


Same, I wonder how they will actually implement it?

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Ultimate Geek
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  Reply # 411467 1-Dec-2010 07:32 Send private message

ahmad: 
To be brutally honest, you only duped yourself.

Noone forced you to agree to the contract, but obviously the enticements offered to you were enough for you to agree. 


It's not even possible to dupe oneself as I would have to lie to myself and also believe the lie.Undecided

She duped me by withholding important information that she knew would influence my decision. 

Also I now realise after looking at my account online that the package she sold me which seemed a lot cheaper is cheaper because it is only 5GB, as I am going to have to upgrade it I am set to make no saving now anyway. I don't remember her ever mentioning a 5GB cap as I would have known that this was not such a great deal and I wasn't getting anything off the package I already had.  Just the cut down version.  

She made it sound like I would be getting the same as I had but at a $10 or so discount. Had she said that unmetering would end within 4 weeks of the new contract starting, I would have told her that I didn't want to be under contract at this time as I want to keep my options open

DLS



 

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  Reply # 411470 1-Dec-2010 07:48 Send private message

Kiwi1971:
ahmad: 
To be brutally honest, you only duped yourself.

Noone forced you to agree to the contract, but obviously the enticements offered to you were enough for you to agree. 


It's not even possible to dupe oneself as I would have to lie to myself and also believe the lie.Undecided

She duped me by withholding important information that she knew would influence my decision. 

Also I now realise after looking at my account online that the package she sold me which seemed a lot cheaper is cheaper because it is only 5GB, as I am going to have to upgrade it I am set to make no saving now anyway. I don't remember her ever mentioning a 5GB cap as I would have known that this was not such a great deal and I wasn't getting anything off the package I already had.  Just the cut down version.  

She made it sound like I would be getting the same as I had but at a $10 or so discount. Had she said that unmetering would end within 4 weeks of the new contract starting, I would have told her that I didn't want to be under contract at this time as I want to keep my options open

DLS



 


Have you tried contacting them back?  I am sure if you have a legitimate case that you were mislead then you will have an argument to be released from the contract under the CGA if nothing else.  Ask to talk to a team leader.

As for the data cap and other plan restrictions, it's nice to think you can rely on sales people but the reality is that you must do your own due dilligence before signing on the dotted line for anything these days.  If you signed up without checking such basics as that then you are just as much at fault IMO.

The TiVo 'fault' was just that, it was never meant to be that way.  You are now complianing that you didn't get to take advantage of a glitch? Hmmmm






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  Reply # 411483 1-Dec-2010 08:34 Send private message

scuwp: The TiVo 'fault' was just that, it was never meant to be that way.  You are now complianing that you didn't get to take advantage of a glitch? Hmmmm

I'm just as annoyed as the next person about this but this is exactly the point - it was never an advertised nor intended "feature", and Kiwi1971 claims that the CSR that signing him up "withheld information".

Sorry but not mentioning when an unintended aspect of the offer would end (even if she knew the information) is hardly "withholding information".

We all knew that this could/would end at any time and as previously stated in this thread it was actually nice to even receive any notice about the change.  




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Master Geek
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  Reply # 411544 1-Dec-2010 11:10 Send private message

Kiwi1971: 

I fully appreciate that it wasn't going to last for ever and that it was only a technical problem. I only object to the way they sneakily pre-empted my migration by talking me into a new contract knowing that within a month there would be no more unmetered broadband and that I was likely to look elsewhere.

We even discussed this Tivo/broadband error at some length and she had every opportunity to tell me about the problem being fixed shortly but I feel that she deliberately hid this. I would have agreed to nothing on the phone if I was made aware of this.

Do I have a cooling off period? it has been less than two weeks.

DLS 


I'm in pretty much the same boat, although not actually looking to leave Telecom in a hurry.

But yes, sounds like we spoke to the same lady. In my case she literally said something like "well i don't think it's going to be fixed anytime soon so you may as well take advantage of it".

To be honest I had a bad feeling right after the call ... knew it probably wasn't really worth signing up for.

Whether the timing of the sales call was coincidental or not who knows ... but if her sales pitch was to the effect of 'you should sign up because the tivo usage meter was broken' (like it was with me) then, given she was acting on behalf of Telecom and it is a bit of a dodgy sales tactic I'm sure you could ring up and get out of it. Ideally the sales conversation might have been recorded? 

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