freitasm:Bung: "Sellers cannot exempt themselves from their obligations under the Act, even if they put it in a contract. So, if a retailer puts up a sign saying "No refunds or exchanges" it is meaningless. You still have full rights under the Act."
Where is this quote from?
It comes from the Consumer web site, the non lawyer source of most comment on the CGA.
I just thought that Telecom could give the impression that the 0800 number was part of their process even giving variation on the number that would alert the call centre as to which retailer was involved.
That wouldn't leave the customer thinking that the relationship ended at the cash register.