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7 posts

Wannabe Geek


Topic # 84727 7-Jun-2011 02:04 Send private message

Every day i get a message "a lineup change has occurred" which i delete. But once every month for about a week tivo will delete all the channels and any scheduled recordings that have been made on the device or tv gennie. It then requires a channel scan to get it going again, it does not delete the channel is left on. Hybrid have been absent in sugestions apart from "its going to require a programing change to fix it" and its freeview nz fault.

Have rung telecom faults and didnt get anywhere. Any ideas??

It started two months after I purchased the box, live in Meadowbank Auckland.

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5372 posts

Uber Geek
+1 received by user: 216

Subscriber

  Reply # 478459 7-Jun-2011 10:27 Send private message

I'v been getting the same message for about the past month. When I look apart from the EPG changing the channels look the same..




Regards,

Old3eyes



7 posts

Wannabe Geek


  Reply # 478465 7-Jun-2011 10:42 Send private message

Your right the epg stays the same, my guess it is one of the hidden channels like v1-v6 that is changing

204 posts

Master Geek
Inactive user


Reply # 483831 21-Jun-2011 19:01 Send private message

I had this also and i had to reset all my channels
It was annoying
I returned my tivo (after many phone calls and threating fair go)
I worked out its from turning off the modem
Do you leave your modem on???

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  Reply # 483836 21-Jun-2011 19:08 Send private message

aaron11: I had this also and i had to reset all my channels
It was annoying
I returned my tivo (after many phone calls and threating fair go)
I worked out its from turning off the modem

Do you leave your modem on???


If you mean  is mine always connect to the internet , then yes..




Regards,

Old3eyes

204 posts

Master Geek
Inactive user


  Reply # 483837 21-Jun-2011 19:08 Send private message

Oh ok do you turn your modem off at night or anything



7 posts

Wannabe Geek


  Reply # 483839 21-Jun-2011 19:10 Send private message

Took my second tivo back today telecom replaced it last week. The sales guy has the similar problem, but his cannels arent deleting. I tried it with the lan cable connected and disconnected. Telecom have been real helpful but they admit they cant get anywhere with hybrid tv.

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  Reply # 484295 22-Jun-2011 11:52 Send private message

IANAL but I'm sure this would be covered by the Consumer Guarantees Act as "Unfit For Purpose" and as you've already tried replacing the unit, should be grounds for a refund. The responsibilty is with Telecom as they are the seller, not Hybrid.


  



7 posts

Wannabe Geek


  Reply # 491207 8-Jul-2011 17:31 Send private message

Just heard from tivo, they expect to get this problem fixed within three weeks, the thing has not worked in four months, and they are just responding to my last fault report on the fifth of june. The problem is the new channels having a signal outside the channel bands.

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