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  Reply # 564099 3-Jan-2012 19:28 Send private message

benmurphy66: Are you guys still having the same issue? The reason I ask is I am visiting my inlaws and they have the exact same thing, every morning (they are in Taupo). Sounds like there could be a software fix soon to fix it. ?


 

Was still getting it up to Xmas day but am on holiday at present so won't know for another week..




Regards,

Old3eyes

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  Reply # 564101 3-Jan-2012 19:37 Send private message

cool, thanks for confirming. Is it TV1 & TV2 that you lose? I will log a support case with Tivo for the inlaws. At the very least hopefully Tivo track these things and it will add another person to the list with this issue.  

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  Reply # 564133 3-Jan-2012 21:51 Send private message

My reply from Tivo, said that a fix was coming really soon as they were actively working on a fix for this. That reply was in early October. So that was 3 month ago, so I don't have much hope in them getting this fixed any time soon. 
Have done a full reset a couple of days ago, hoping that would fix it but no such luck. I don't see why everyone doesn't have this issue, so if that is the case I was thinking about slightly shifting the ariel to see if that has any effect. Will let you guys know if it does. 
But could you let me know what the response is from Tivo for your case that you log with them as I would be interested to hear if there is any better response, or an update on when the fix will be happening. 
Yes, when I lose the channels, I lose all channels excepts for TV3, TV3+1, Four, and one other.

Pip
 

BDFL
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  Reply # 564136 3-Jan-2012 21:53 Send private message

Is this something happening in just one or two locations? I am in Wellington and never had this problem.




926 posts

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  Reply # 564137 3-Jan-2012 22:03 Send private message

Happening in Rotorua - every day lose the tvnz mux - quite frustrating.

It does appear that it's happening in the locations that had coverage added in 2011

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  Reply # 564138 3-Jan-2012 22:07 Send private message

I only had this problem start after moving from the Manawatu (all fine there) to Southland (only recently got Freeveiw HD). From what I understand it is something about the aerial picking up another signal and therefore dropping off the channels, or something along those lines. Therefore last hope for me (other than an update from Freeview) is to try shifting the aerial's direction. Don't think that I will have much luck with it but it is getting a very frustrating issue. 
I also think that it is only certain people in certain areas which is also frustrating. Wonder if this is meaning that it could be a location/aerial kind of issue.

Pip 

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  Reply # 564172 4-Jan-2012 00:01 Send private message

tivo = door stop !

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  Reply # 564200 4-Jan-2012 08:20 Send private message

aaron11: tivo = door stop !

OK, we get the idea, you don't think much of TiVo. No need to remind us so often.

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  Reply # 564322 4-Jan-2012 13:08 Send private message

Skolink:
aaron11: tivo = door stop !

OK, we get the idea, you don't think much of TiVo. No need to remind us so often.


+1
We're well aware of what you think. Now lets get back to being constructive. I have MySky HD and 2x TiVos and love them all. Both have their positives and negatives and both have untapped potential.

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Reply # 564327 4-Jan-2012 13:18 Send private message

Ok sorry. lol
I still use  mine sometimes in my bedroom

TIVO told me that they are releasing a new softwear to fix this issue in jan 

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  Reply # 564422 4-Jan-2012 17:56 Send private message

Rung Tivo Support (can't log a case online any longer). Got a very helpful person who took all the details and logged a case for the "Tivo Experts" to investigate. he did make a comment that we "might be in the area that has an issue"..... he said somebody will touch base within 48 hours. I will report back once I hear anything.


Just a note that I confirmed it's all the TVNZ channels. TVNZ1, 2, U and TVNZ7 that disappear and reappear after a rescan.   



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  Reply # 564448 4-Jan-2012 19:38 Send private message

benmurphy66: cool, thanks for confirming. Is it TV1 & TV2 that you lose? I will log a support case with Tivo for the inlaws. At the very least hopefully Tivo track these things and it will add another person to the list with this issue.  


 

No I don't lose any channels  just get the  message..




Regards,

Old3eyes

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  Reply # 564472 4-Jan-2012 20:56 Send private message

Quick update. Tivo support got back to me and said there is a software update coming once testing is complete and that should resolve the issue. They offered to put me on the trail software which is under NDA which I have accepted. I won't be able to provide any feedback due to the NDA.


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  Reply # 565025 5-Jan-2012 21:44 Send private message

jayd: I was having the same issue. The new lineup message would appear everyday. My aerial was picking up two different transmitters and my channel lineup had two of each channel frequency listed.  My aerial might have been too powerful or something. 
Since then I have moved to a new address and im now only picking up one transmitter. I have never had the message again. This is with the same Tivo box.
This will probably be of no help to you, but in my case it wasnt my Tivo that was the problem. 


When i checked my channel frequency, it also lists two channels. You just have to make sure only one is ticked. but i don't pay attention to the new lineup message and i don't have any problems.. just checked. I don't get the lineup message anyway. 




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  Reply # 574232 27-Jan-2012 21:29 Send private message

I'm in Dunedin - have had TIVO running for about 9 months now without ANY problems at all (love it). We just had the restacking of digital broadcast channels happen here on the 24th and I've been getting the lineup change message every morning since.

We are having 4 channels deleted - 1,2,U and 7. When doing the rescan in the morning to get the missing channels back, I note that all of the offending channels are on 578Mhz.

I have just logged a job with TIVO support - seems to be the first job they have had from Dunedin - comment was all of the problems have been  in Auckland and Rotorua. Seems to be too much of a coincidence that the restacking happens and then I start seeing problems.

I live on the hills in Dunedin and can basically see the transmitter tower- I have a good quality signal into my device.

TIVO support reckon they have a beta version download which they will push out to my device in the middle of next week (after I have agreed to terms & conditions) so will see what happens.

Cheers, Rheineck1.
 

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