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546 posts

Ultimate Geek
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Topic # 95724 11-Jan-2012 13:19 Send private message

So I've had my TiVo setup for nearly a week, quite enjoying it, just learning about all the functions etc. I've been trying to schedule a recording via the genie on the mytivo website. I just keep getting a box popping up on the left hand side that says technical error, and gives a number, but the numbers of the error are always differnt so I don't think they refer to a particular type of error. When I use the one click record the genie box on the right says "error occured, please try again later", along with the box on the left. If i use the 'with options' record, it gives the error box on the left but the genie box on the right just keeps cycling but not actually getting anywhere.

Anybody else have this issue, and how did you resolve it? I can't seem to find anything relevant in the tivo support site.

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  Reply # 567356 11-Jan-2012 13:52 Send private message

I had this problem when i change TiVo boxes and it was resolved by logging a ticket with TiVo. Most likely your account and the TiVo box aren't tied together on genie..




Regards,

Old3eyes

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  Reply # 567358 11-Jan-2012 13:52 Send private message

Have had no issues, and have never seen the error messages you have described. Just now tried it and had no issues programming something to record, only took 2 - 3 seconds for the request to go through. Just some random thoughts:

Have you correctly 'activated' your TiVo device through the Mytivo website?
Is it possible it might be an Internet/ISP issue? (is your Internet otherwise working ok?)
You realise that remote programming is not available for Prime or Maori TV (although it might be now the EPG works)?


Edit:  Old3eyes just beat me too it, as in my point #1 make sure your device is correctly linked to your account, you should see a list of your devices on the main screen when you first log in.







Artificial intelligence is no match, for natural stupidity





546 posts

Ultimate Geek
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  Reply # 567362 11-Jan-2012 14:02 Send private message

old3eyes: I had this problem when i change TiVo boxes and it was resolved by logging a ticket with TiVo. Most likely your account and the TiVo box aren't tied together on genie..


Ahh that may well be the issue, as I had to return my first one, (it just kept restting itself). I did deactivate it before I registered the new one, but I  am using the same account. I'll ahve to call them.



546 posts

Ultimate Geek
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  Reply # 567377 11-Jan-2012 14:26 Send private message

Rand 0800 MYTIVO, and the support person didn't know what the TiVo genie was or what it was for, then I went on hold and she told me it was a new feature and I'd have to email hybrid about it. So I have, and I await their reply.

www.hinve.st
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  Reply # 567446 11-Jan-2012 16:45 Send private message

CutCutCut: Rand 0800 MYTIVO, and the support person didn't know what the TiVo genie was or what it was for, then I went on hold and she told me it was a new feature and I'd have to email hybrid about it. So I have, and I await their reply.



 
the support person didn't know what the TiVo genie was or what it was for


OH MY GOD. Say it ain't so! I love TiVo and I am so disappointed how it has been launched and managed in NZ.
It is an awesome Freeview box and it looks like it is all downhill from here with igloo etc, boo hiss.

Ps I also logged into TiVo genie for the first time in many months, scheduled a recording with no problems.

Cheers,
Joseph 

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  Reply # 567447 11-Jan-2012 16:48 Send private message

jofizz:
CutCutCut: Rand 0800 MYTIVO, and the support person didn't know what the TiVo genie was or what it was for, then I went on hold and she told me it was a new feature and I'd have to email hybrid about it. So I have, and I await their reply.



?
the support person didn't know what the TiVo genie was or what it was for


OH MY GOD. Say it ain't so! I love TiVo and I am so disappointed how it has been launched and managed in NZ.
It is an awesome Freeview box and it looks like it is all downhill from here with igloo etc, boo hiss.

Ps I also logged into TiVo genie for the first time in many months, scheduled a recording with no problems.

Cheers,
Joseph?


When I phoned their 0800 number, it went to telecom broadband, so I suspect they don't have all that much knowledge on tivos apart from using a flowchart to find a problem. The genies has been around for ages, at least a year since I have mine.

RXV

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  Reply # 567543 11-Jan-2012 20:02 Send private message

What is the contact email for Hybrid support?

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  Reply # 567717 12-Jan-2012 08:38 Send private message

RXV: What is the contact email for Hybrid support?


[email protected]

 




Regards,

Old3eyes



546 posts

Ultimate Geek
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  Reply # 569386 16-Jan-2012 11:37 Send private message

So still no joy with the genie. TiVo support have tried a few different things and I've emailed them again over the weekend with more info they wanted, so hopefully I'll have a resolution soon.

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  Reply # 569654 16-Jan-2012 21:14 Send private message

CutCutCut: So still no joy with the genie. TiVo support have tried a few different things and I've emailed them again over the weekend with more info they wanted, so hopefully I'll have a resolution soon.


I was getting this too with my new box. But trying again it went through.



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  Reply # 573845 26-Jan-2012 20:50 Send private message

mattwnz:
CutCutCut: So still no joy with the genie. TiVo support have tried a few different things and I've emailed them again over the weekend with more info they wanted, so hopefully I'll have a resolution soon.


I was getting this too with my new box. But trying again it went through.


Finally got htis working last Friday. They ended up closing my account and reassigning the TiVo to my new account. They were very helpful, did take a while but they were having to correspond with TiVo in the US. Apparently the US servers deal with the genie side of things.
And now Prime is there, happy TiVoer.

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  Reply # 577773 6-Feb-2012 10:02 Send private message

I am getting this error now, had one programme that went through, the rest say error occurred. 
The TiVo is listed on the account page so don't know what is the problem. Any ideas?  




Apple: Have it their way
Android: Have it your way



546 posts

Ultimate Geek
+1 received by user: 6


  Reply # 577795 6-Feb-2012 11:10 Send private message

semigeek: I am getting this error now, had one programme that went through, the rest say error occurred. 
The TiVo is listed on the account page so don't know what is the problem. Any ideas?  


Did you deactivate a TiVo and then activate a new one? That seems to be where my errors occured. You could try all the usual things like restarting the tivo etc, forcing a few connections. How long have you had it activated? I think the TiVo takes  a full day or so to became fully active.
Try giving the email a few posts up a go if you have no joy.

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