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5 posts

Wannabe Geek


Topic # 96076 19-Jan-2012 20:32 Send private message

Hello,

Very non-techy person here, so please be gentle ...

Just got a new Tivo and having problems with pixillation on all Mediaworks channels, which came in on 570,000. I have read many posts here referring to fixing aerials, etc, for such problems, but our previous Freeview decoder had no problems receiving these channels from the same aerial and cable. They also come in fine if aerial is plugged into the Panasonic HDD recorder I have. Am ready to return The TIVO unit unless anyone has any suggestions that do not involve fixing the aerial (we are renting and I also did not expect to have to outlay any more money based on fact that previous, cheaper Freeview box worked just fine).

Any help gratefully received, thanks. 

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507 posts

Ultimate Geek
+1 received by user: 6


  Reply # 571007 19-Jan-2012 20:58 Send private message

Have you looked at The Channel List (under Settings, Channels, Channel List) and looked at the channel line up. You may have more than one channel option and by deselecting the channel selected and trying one of the alternate channels and see if it improves your pictures.
Might help.
You could also try calling tjhe Tivo helpline as they should be able to tell you what channels to select for your area.



nzgrrl: Hello,

Very non-techy person here, so please be gentle ...

Just got a new Tivo and having problems with pixillation on all Mediaworks channels, which came in on 570,000. I have read many posts here referring to fixing aerials, etc, for such problems, but our previous Freeview decoder had no problems receiving these channels from the same aerial and cable. They also come in fine if aerial is plugged into the Panasonic HDD recorder I have. Am ready to return The TIVO unit unless anyone has any suggestions that do not involve fixing the aerial (we are renting and I also did not expect to have to outlay any more money based on fact that previous, cheaper Freeview box worked just fine).

Any help gratefully received, thanks. 




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5 posts

Wannabe Geek


  Reply # 571027 19-Jan-2012 21:30 Send private message

Hi,

Thanks so much for the reply. Have only had the one set of channels come in so none others to select. Will call Telecom tomorrow but expectations are not high based on what I have read here about support. (Was not aware of CS issues till I read this forum, unfortunately.)

That's why I thought I might hit up the experienced techy types here.

Anyone else have any thoughts?

507 posts

Ultimate Geek
+1 received by user: 6


  Reply # 571030 19-Jan-2012 21:38 Send private message

Have you tried doing a Rescan of channels?




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114 posts

Master Geek


  Reply # 571031 19-Jan-2012 21:39 Send private message

you aren't in one of the new HD areas are you?

also about customer support.  we had to ring telecom just before christmas, found their service very good, they couldn't help sort hte issue, neither could tivo who contacted us a day latter.  The problem was freeview was covering up a major problem with the transmission tower in our area that had been going on for two weeks until they were pressured by local aerial companies to admit there was a problem.  We had bad pixulation and sound cutting out constantly.   

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Uber Geek
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  Reply # 571101 20-Jan-2012 08:50 Send private message

I have found over the past year that the Media works mux seems to be the hardest of all to tune into. At home the only way to get a stable signal on the MW channels on my TiVo and STB was to completely replace my aerial and cabling systems and even now i still occasionally see pixcelation on ch 3 and 4 on the TiVo. At our place in at Tauranga that has a signal combiner for the UHF and Sky to get into the lounge I can't tune the MW channels. All others are OK. It doesn't worry me at present as the mother-in-law uses Sky for all her TV..




Regards,

Old3eyes



5 posts

Wannabe Geek


  Reply # 571124 20-Jan-2012 10:22 Send private message

Thanks for the replies folks. Good suggestions and advice, but will talk to Telecom and Tivo and let you know how it pans out.

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Uber Geek
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  Reply # 571471 20-Jan-2012 21:46 Send private message

old3eyes: I have found over the past year that the Media works mux seems to be the hardest of all to tune into. At home the only way to get a stable signal on the MW channels on my TiVo and STB was to completely replace my aerial and cabling systems and even now i still occasionally see pixcelation on ch 3 and 4 on the TiVo. At our place in at Tauranga that has a signal combiner for the UHF and Sky to get into the lounge I can't tune the MW channels. All others are OK. It doesn't worry me at present as the mother-in-law uses Sky for all her TV..


I think it depends where you live. Here the TVNZ and Mediaworks Muxes come in just fine (even using good powered bunny ears on the bedroom TV). The Kordia Mux (Prime etc) doesn't work at all - even with a new rooftop aerial and a masthead amp. I have to I will have to resort to satellite (Freeview or Sky) to get prime etc when analogue is switched off - but no great loss as it's SD anyway.

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  Reply # 571478 20-Jan-2012 21:57 Send private message

Most DVB-T sites are being rechanneled either this year or next to the bottom of the UHF band so reception conditions will change when this is done.




Ross
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