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421 posts

Ultimate Geek
+1 received by user: 134

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  Reply # 606008 6-Apr-2012 10:01 Send private message

So the Tivo has just been connected again, after being fully unplugged for more than 24 hours. Somewhat unsurprisingly, my test recordings are still all there.

I have gone through the Guided Setup stage again, but the remote issue remains...

Does the contact form go to Telecom, or Hybrid?


149 posts

Master Geek
+1 received by user: 7


  Reply # 606013 6-Apr-2012 10:10 Send private message

In my case it went to Telecom - who contacted me very quickly - and as Telecom could not handle the query they gave me a direct contact with Hybrid in Australia. Quite efficient all round.

421 posts

Ultimate Geek
+1 received by user: 134

Subscriber

  Reply # 606361 7-Apr-2012 11:42 Send private message

My case has now been escalated to Hybrid, so I'd imagine my unit and/or remote will be swapped out sometime soon.

421 posts

Ultimate Geek
+1 received by user: 134

Subscriber

  Reply # 609235 14-Apr-2012 11:59 Send private message

Replacement remote received today. Works perfectly.

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