Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6

RXV



91 posts

Master Geek
+1 received by user: 2


  Reply # 592503 8-Mar-2012 19:08 Send private message

BigMal: Thanks for the link.  I managed to get a free TiVo by re-newing my contract with Telecom for 12 months.

Glad to help!! 

64 posts

Master Geek


  Reply # 592521 8-Mar-2012 20:01 Send private message

I have just emailed Actrix. i'm paying close to $100/month for 3GB , landline, and tolls I hardly use. Telecom seem to have the best deal for now. I have a gmail address so don't need to change that. Hopefully they will match Telecom.

1007 posts

Uber Geek
+1 received by user: 8

Subscriber

  Reply # 592533 8-Mar-2012 21:02 Send private message

stevenz: That said, I'll give them a bell and see if I can score myself a TiVo. You can hack them right? :)

Yes, but the TiVoHD first requires the replacement of the PROM chip so that it will run hacked software. If you are in Chch I can help you with that.

176 posts

Master Geek
+1 received by user: 4


  Reply # 592611 9-Mar-2012 06:12 Send private message

RXV:
CB_24: Damn, its only for new customers!


Does it say that?  I thought it just required you to re-sign for another 12 months? 


It doesnt sound on that site but I called them to sign up (I'm already an existing Telecom customer for all my services) and they told me its only for new connections, not existing.

2060 posts

Uber Geek
+1 received by user: 165

Subscriber

  Reply # 592613 9-Mar-2012 06:16 Send private message

CB_24:
RXV:
CB_24: Damn, its only for new customers!


Does it say that?  I thought it just required you to re-sign for another 12 months? 


It doesnt sound on that site but I called them to sign up (I'm already an existing Telecom customer for all my services) and they told me its only for new connections, not existing.


Ask to speak to someone in the Retention team.
I did that, so did a workmate. Both of us now have a free TiVo.

Thanks Telecom.    

176 posts

Master Geek
+1 received by user: 4


  Reply # 592625 9-Mar-2012 08:13 Send private message

Call the normal number but ask to be put through to the Retention Team?
You were an existing Telecom customer as well? 

426 posts

Ultimate Geek
+1 received by user: 64


  Reply # 592752 9-Mar-2012 12:53 Send private message

Thanks very much OP! I'm already with Telecom. Just gave them a call and Ive sigend up for a 12 month contract, same plan, got me a free Tivo and $100 cash off my next bill. Not a bad effort for five minutes work!

371 posts

Ultimate Geek
+1 received by user: 117

Subscriber

  Reply # 592774 9-Mar-2012 13:56 Send private message

Cheers OP - existing customer here, called up number on promo page, signed up for 12 additional months, and my Tivo is on its way. No hassle, no worries.

I love this community!

176 posts

Master Geek
+1 received by user: 4


  Reply # 593230 10-Mar-2012 15:10 Send private message

How did you manage to get it?
I called up and they would only do it if I had the mailer they sent out with some code on it. 

426 posts

Ultimate Geek
+1 received by user: 64


  Reply # 593235 10-Mar-2012 15:32 Send private message

CB_24: How did you manage to get it?
I called up and they would only do it if I had the mailer they sent out with some code on it. 

I referred the first telecom phone person to the website. I also happened to mention in passing I'd recently had calls from both telstra (who is new in my area) and Vodafone (whom I have my mobile accounts with nudge nudge) looking for my business. I then got referred up the chain to someone. They said it was only for new customers. I said how about I cancel my contract and come back again. He had to refer it to the supervisor. Called me back 5 minutes later with not only the Tivo but ALSO the $100. Its for a year, same plan and I couldn't say no. Only catch is if I cancel I have to pay them something like $180 break fee. Thats no problem as I don't think much of Telstra nor vodafone. Better the devil you know!

426 posts

Ultimate Geek
+1 received by user: 64


  Reply # 593236 10-Mar-2012 15:36 Send private message

No I don't know if I'm being paranoid since I've had my tivo for a year and a half with no problems. But what if the new one conks out. I've just taken a screen shot which shows telecom valuing the Tivo usually at $499. If I have to call  on the CGA doesn't hurt to have a bit of evidence pre prepared.

150 posts

Master Geek


  Reply # 593292 10-Mar-2012 18:04 Send private message

I got the same deal back at Christmas time, I think it was called Christmas treat or something. The deal was as above but for $75. Everything went fine, got changed over from Orcon, got my new Tivo..... but then I got my first bill.

Got charged the full price plus the maintenance contract which I'd not wanted. Do you think I could get it easily sorted, no way! No-body at their accounts had heard of the deal. Because it was around Christmas the inquiry was diverted to the Philippines. After several phone calls they promise to investigate and ring back, never happened. Ring again, they gave me a fax number to fax a picture of the posted out deal, faxed, still no reply. Rang them again, the fax hadn't been forwarded to them. By this time I was about to cancel due to breach of contract as my fist bill was getting to pay now stage. I thought about emailing the marketing manager or the CEO but of course couldn't find an email address or phone number.

By this stage the Christmas breaks were over and luckily my next call came to someone with a kiwi accent, who also didn't know of the deal but instead gave me a credit equal to the discounted amount over the 12 month contract. Second bill arrived still had the maintenance charge on it. Rang again got a credit for the maintenance charge. Third bill has arrived, only one maintenance charge credited! Ok I'll give them that one, but if they put the price up over the remaining nine months I'll be a very unhappy man, and they'll have to do something very special to keep me.

Why oh why don't the bl**dy promotions department inform everyone what they are doing.

 

OK rant over

176 posts

Master Geek
+1 received by user: 4


  Reply # 594350 12-Mar-2012 21:57 Send private message

Finally managed to get mine all sorted, from 40 to 60GB and a Tivo box

142 posts

Master Geek


  Reply # 594448 13-Mar-2012 08:40 Send private message

No such luck for me the retention team would not play ball for me :(

Any got any suggestions, or should I just try again, and hope for another operator 

176 posts

Master Geek
+1 received by user: 4


  Reply # 594455 13-Mar-2012 08:54 Send private message

Try again, the first (next level) guy turned me down as well and got someone different last night and she was more than willing to help me out.

The key line to use is "I'm currently looking into which provider can give me the best deal" 

1 | 2 | 3 | 4 | 5 | 6
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by gzt on 25-Jul-2014 21:14 (66 replies)
Pages... 3 4 5


Geekzone giveaway: Thecus N2310 NAS
Created by freitasm, last reply by ottenpat on 25-Jul-2014 21:15 (89 replies)
Pages... 4 5 6


MH 17 "shot down" all dead
Created by joker97, last reply by ScuL on 24-Jul-2014 21:40 (203 replies)
Pages... 12 13 14


Is chorus going to deliberately slow adsl internet down
Created by rugrat, last reply by richms on 25-Jul-2014 20:35 (51 replies)
Pages... 2 3 4


Sickening floral smell in car, What next?
Created by TimA, last reply by Journeyman on 25-Jul-2014 16:39 (41 replies)
Pages... 2 3


Huge Fuss, didn't even make it a year.
Created by networkn, last reply by Glassboy on 22-Jul-2014 19:50 (121 replies)
Pages... 7 8 9


Skinny's new aggressive ad campaign
Created by Yabanize, last reply by Yabanize on 22-Jul-2014 23:35 (52 replies)
Pages... 2 3 4


Giving notice
Created by IlDuce, last reply by kharris on 24-Jul-2014 17:36 (15 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.