Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



284 posts

Ultimate Geek


Topic # 99688 25-Mar-2012 11:15 Send private message

I bought a Tivo at the xmas sales from Noel Leeming at Botany.
It is now developing a problem where it is not recording the audio on TV2 when I set it up to record a program.
Also, I can never get it to record the full program even when I enter the 'extend the recording' option and have to always enter the program details manually to get the full program recording.

I have contacted Noel Leeming by phone and they said to bring it in and they will send it away to get repaired or for me to contact Tivo to get it repaired.

Am I in my rights to ask for a replacement or  exchange it for a new one ? or is it to long after the purchase date for that ?

Create new topic
BDFL
49182 posts

Uber Geek
+1 received by user: 4167

Administrator
Trusted
Geekzone
Subscriber

  Reply # 599711 25-Mar-2012 12:05 Send private message

From what I've seen most retailers actually just outright replace the TiVo. You can contact TiVo to confirm this and then go to the store.








284 posts

Ultimate Geek


  Reply # 599737 25-Mar-2012 13:27 Send private message

Will contact them tommorrow.
Thanks for the info !

RXV

91 posts

Master Geek
+1 received by user: 2


  Reply # 599777 25-Mar-2012 16:01 Send private message

GeekGuy: I bought a Tivo at the xmas sales from Noel Leeming at Botany.
It is now developing a problem where it is not recording the audio on TV2 when I set it up to record a program.
Also, I can never get it to record the full program even when I enter the 'extend the recording' option and have to always enter the program details manually to get the full program recording.

I have contacted Noel Leeming by phone and they said to bring it in and they will send it away to get repaired or for me to contact Tivo to get it repaired.

Am I in my rights to ask for a replacement or  exchange it for a new one ? or is it to long after the purchase date for that ?

I took one back to NL in Papakura.  They swapped it straight away for a new unit with no fuss.  I actually took a video of the problem on my iphone and showed them the fault in the shop. 

1430 posts

Uber Geek
+1 received by user: 192


  Reply # 599788 25-Mar-2012 17:12 Send private message

The first thing they will ask you to do is a full reset. Power off and unplug everything for at least 6 hours. Re-start, plug each cable back in one at a time and see if that fixes it. If you can say you have done that and the problem still exists then chances are they will swap for a new one. Used to be you HAD to go through Hybrid and they would courier one out for you. Not sure if that's changed now proper electrical retailers are dealing with them.





Artificial intelligence is no match, for natural stupidity



6865 posts

Uber Geek
+1 received by user: 320


  Reply # 599789 25-Mar-2012 17:16 Send private message

scuwp: The first thing they will ask you to do is a full reset. Power off and unplug everything for at least 6 hours. Re-start, plug each cable back in one at a time and see if that fixes it. If you can say you have done that and the problem still exists then chances are they will swap for a new one. Used to be you HAD to go through Hybrid and they would courier one out for you. Not sure if that's changed now proper electrical retailers are dealing with them.



I don't know if anyone repairs them in NZ, as I think they just swap them out. At least that is what telecom told me they do, even if out of warranty.

835 posts

Ultimate Geek
+1 received by user: 66

Subscriber

  Reply # 599790 25-Mar-2012 17:19 Send private message

scuwp: The first thing they will ask you to do is a full reset. Power off and unplug everything for at least 6 hours. Re-start, plug each cable back in one at a time and see if that fixes it. If you can say you have done that and the problem still exists then chances are they will swap for a new one. Used to be you HAD to go through Hybrid and they would courier one out for you. Not sure if that's changed now proper electrical retailers are dealing with them.



Take it back to who ever you brought it from, you paid retail price for it, it's the retailers problem to fix/replace, don't let them con you in to dealing with someone else

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Checking UHF aerial is working
Created by OnceBitten, last reply by B1GGLZ on 28-Jul-2014 21:49 (21 replies)
Pages... 2


New Mobile plans coming?
Created by nunasdream, last reply by Wade on 31-Jul-2014 10:56 (40 replies)
Pages... 2 3


Does acupuncture work?
Created by timmmay, last reply by timmmay on 31-Jul-2014 11:11 (38 replies)
Pages... 2 3


2010 Honda Jazz, Suzuki Swift - which has higher maintenance cost?
Created by joker97, last reply by jonathan18 on 31-Jul-2014 10:47 (76 replies)
Pages... 4 5 6


Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by DonGould on 29-Jul-2014 21:57 (93 replies)
Pages... 5 6 7


"keyless" keys - questions
Created by joker97, last reply by MadEngineer on 30-Jul-2014 22:02 (35 replies)
Pages... 2 3


2 x PS4s to give away. Geekzone members only.
Created by BigPipeNZ, last reply by sxz on 31-Jul-2014 09:12 (67 replies)
Pages... 3 4 5


Dick Smith in Continual Sale Mode
Created by Dynamic, last reply by qyiet on 30-Jul-2014 16:50 (66 replies)
Pages... 3 4 5



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.