I bought a 400D to replace my aging S50 about 5 years ago. It's hardly had a difficult life. It's always been stored well, and taken everywhere in a padded case. I bought it at a proper NZ camera retailer and paid a premium over the parallel import price, assuming at this price point, having proper Canon service would be a good option.
Well on XMAS it simply stopped turning on and having gone through the rather insensitive and harsh act of having to pay over $135 before I even get to send the camera to Canon, I've now been told that two PCBs have stopped functioning and the camera is not economic to repair.
I'm a bit bummed about having to fork out around $1000 for a replacement for a camera that cost me around $2000 I expected to last me more than 5 years, and am considering going the CGA route. Consumer.org think that I should get at least 5 years out of the camera. http://www.consumer.org.nz/reports/appliance-life-expectancy/lifespan-electronics
This isn't a hundred dollar instamatic, it's a DSLR that cost thousands of dollars. Having two PCBs go at once, without Canon identifying any damage to the camera (ie it being dropped) doesn't make me feel great about the reliability of the internals.
FWIW I'm struggling to see *any* benefit to not going parallel imported in future, and my lifelong loyalty to Canon is beginning to wane.
Am I being unreasonable, or should Canon be a bit more forthcoming?